decrease sensitivity on connection state?

[joseph.zemaitis]

In our environment we occasionally have a bit of slowness that can cause our ESX hosts to falsely report as being disconnected. I've noticed the same thing when monitoring vCenter using Veeam Monitor. Roughly 20x per day I'm getting an alarm saying vCenter is down, but it remains logged in on my computer all day and night. I'm wondering if there's a way to dial down the sensitivity a little. Say, if the machine is not reachable for 1 or minutes to then trigger the alarm.

This would greatly help for those occasional (or not so occasional) false alarms.

Thanks!
Joe

[Vitaliy S.]

Hello Joe,

There is no way to configure a sensitivity level for "connection state" alarms today, but thanks for the feedback. On the other hand, if your vSphere Client keeps working I would appreciate if you could shoot us all the log files to have a look.

[joseph.zemaitis]

How do I get the logs and were do I send them? vCenter is very stable and is on separate hardware. It's not a vm. But the Veeam monitor server is a VM. No vmotion etc going on during the failures. The vSphere client stays connected just fine but errors galore in my email and in the Veeam Monitor console.

[Gostev]

This is worrisome because this is definitely not expected behavior in normally functioning environment.

[Vitaliy S.]

You can find the logs required by navigating to Options->Server Settings->Logs.

Please send everything to support@veeam.com and include the link to this topic as a reference.

[joseph.zemaitis]

Logs sent! Thanks.

[joseph.zemaitis]

The disconnects from vcenter has been resolved by the patches that was sent to me by support. Obviously brief host disconnects have not changed. I think this is a by design feature.