Standalone backup agents for Linux, Mac, AIX & Solaris workloads on-premises or in the public cloud
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AlexLeadingEdge
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Idle Veeam Agent running near 100% CPU?

Post by AlexLeadingEdge »

Hi guys,

I was having an issue connecting remotely to our client's web server this morning, but after trying multiple times finally managed to get onto it.

Running the TOP command I see that Veeam is running 11 instances, which I can understand because it has 12 cores, but what I can't understand is why the backup was done last night (11 hours ago) and finished successfully and yet it appears to be running near or above 100% CPU? Any idea why? Is there a command I can use to find out what it is doing? Has something gone wrong and I need to kill it?

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AlexLeadingEdge
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Re: Idle Veeam Agent running near 100% CPU?

Post by AlexLeadingEdge »

I ended up having to run sudo killall veeam as the server was running like it was on it's last legs. I would still like to know why this happened and how I can stop this from occurring again.

//edit: Interestingly, one CPU is now running at 101.0% by Veeam after completing a manual backup.
AlexLeadingEdge
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Re: Idle Veeam Agent running near 100% CPU?

Post by AlexLeadingEdge »

I've just run sudo killall veeam again, opening Veeam Agent and then closing it (and not even doing a backup!) will make the CPU go to 101% and sit there constantly. 3 hours later it is still sitting on 101%.
nielsengelen
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Re: Idle Veeam Agent running near 100% CPU?

Post by nielsengelen »

Alex, this behaviour isn't normal. Could you please contact support for further investigation?
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AlexLeadingEdge
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Re: Idle Veeam Agent running near 100% CPU?

Post by AlexLeadingEdge »

I've been trying different things and it only happens after closing the GUI interface. No idea why.
vmniels wrote:Alex, this behaviour isn't normal. Could you please contact support for further investigation?
How do I open a ticket for a client that uses the free Veeam Agent for Linux? When I try to open a case in the Veeam Support website it says "Select a customer".

//edit: I've given Veeam a call and opened a ticket that way. I didn't want to bother anyone.
AlexLeadingEdge
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Re: Idle Veeam Agent running near 100% CPU?

Post by AlexLeadingEdge »

Case # 03165304
nielsengelen
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Re: Idle Veeam Agent running near 100% CPU?

Post by nielsengelen » 1 person likes this post

You will still get support on best effort. Thank you for posting the case id for future reference.
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AlexLeadingEdge
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Re: Idle Veeam Agent running near 100% CPU?

Post by AlexLeadingEdge »

A reboot of the server fixed the issue.
AlexLeadingEdge
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Re: Idle Veeam Agent running near 100% CPU?

Post by AlexLeadingEdge »

Just had the same issue again. "sudo killall veeam" and then re-opening the Veeam Agent for Linux GUI has fixed the issue.

I never got a resolution last time, the ticket was closed by the technician after the problem went away after a reboot of the server.
PTide
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Re: Idle Veeam Agent running near 100% CPU?

Post by PTide » 1 person likes this post

The new version has a lot of improvements and is coming soon, so I'd suggest to wait for it and see if the issue persists.

Thanks!
max-rh
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Re: Idle Veeam Agent running near 100% CPU?

Post by max-rh »

Hi Alex,
I am running with the latest Veeam agent for linux on Ubuntu 18 and i am experiencing the exact same issue; one of my CPU cores is running at max all the time even if at idle status; did you get a solution for this issue ?

Thanks
nielsengelen
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Re: Idle Veeam Agent running near 100% CPU?

Post by nielsengelen »

Max-rh, I would suggest contacting support for insight why one of your cores is being used without anything going on.
Personal blog: https://foonet.be
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