Adding a DXI Repository Error

[andre.simard]

Hi,

i'm trying to add a Quantum DXI appliance to our Veeam 9.5 Update4. In the Add Backup Repository Wizard, Every time i'm trying to browse the DXI to select the NAS share for the repository, i got this error:

Warning Agent 'e5fa4e78-d064-40ef-b62a-0df08d1291c8' is unreachable:

Code: Select all

[21.03.2019 10:18:10] <16> Warning  Une exception de type 'Veeam.Backup.AgentProvider.AgentClosedException' a été levée. (Veeam.Backup.AgentProvider.AgentClosedException)
[21.03.2019 10:18:10] <16> Warning     à Veeam.Backup.AgentProvider.CClientAgentProtocol.WaitUntilWorking(Int32 timeout)
[21.03.2019 10:18:10] <16> Warning     à Veeam.Backup.AgentProvider.CClientAgentProtocol.DoAgentCommand(String command, String logCommand, Boolean doWait, Nullable`1 outputLogLevel)
[21.03.2019 10:18:10] <16> Warning     à Veeam.Backup.AgentProvider.CClientAgentProtocol.DoAgentCommandWithoutLog(String command)
[21.03.2019 10:18:10] <16> Warning     à Veeam.Backup.AgentProvider.CClientAgentProtocol.Ping(String service)
[21.03.2019 10:18:10] <16> Warning     à Veeam.Backup.AgentProvider.CBackupClient.IsAlive(String service)
[21.03.2019 10:18:10] <16> Info     [RemoteAgentService] Agent (Id='e5fa4e78-d064-40ef-b62a-0df08d1291c8') is not available.

if i type the share path instead of browsing it is working find.

Also, under File section in Veeam if i try to browse the linux server (Quantum DXI) i got a server is unreachable, check network connection.

Does everyone have a idea?

Support case 03472970

[foggy]

Please check with Quantum if you're running the latest firmware version.

[andre.simard]

We are running 3.4.0.2 there is a 3.4.0.3

Nothing in the release note about something that can resolve this issue.

[foggy]

From the case notes I can see that support engineer has identified the issue (not Quantum-specific, btw) and there's a hotfix available for it.