Maintain control of your Microsoft 365 data
Post Reply
cerberus
Expert
Posts: 155
Liked: 15 times
Joined: Aug 28, 2015 2:45 pm
Full Name: Mirza
Contact:

Incompatible Veeam Backup for Office 365 Server Version?

Post by cerberus »

I have Veeam Backup for Microsoft Office 365 installed on the same server where I have Veeam B&R.

When i try to use the Veeam Explorer for Microsoft Exchange to perform recovery of items on my Office 365 tenant I get: Incompatible Veeam Backup for Office 365 server version (received: 9.6.5.422, expected: 9.6.4.1090)

Veeam O365 Backup Version = 3.0.0.422
Veeam B&R Version = 9.5.4.2866 (9.5 U4a)

When the Veeam Explorer for Microsoft Exchange launches, the About screen shows 9.5.4.2866/1090

Do I also need to install VeeamExplorerForExchange_3.0.0.422.msi that has the higher version explorer, will installing that play nice with B&R (is this a supported setup)?
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by Mike Resseler »

Hi Cerberus,

You can install te latest Explorers from VBO. They will be able to work with "older" versions. However, when you install VBR and VBO on the same server, I always tend to advice to install the explorers on a workstation or a admin jump box or similar.
cerberus
Expert
Posts: 155
Liked: 15 times
Joined: Aug 28, 2015 2:45 pm
Full Name: Mirza
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by cerberus » 1 person likes this post

Thanks Mike,

I installed the updated Explorer included in VBO and I was able to do message level restore from Veeam office 365 Backup and also Veeam B&R to on-premise exchange, newer version works for both products.
c.schulzejn
Enthusiast
Posts: 53
Liked: 3 times
Joined: Oct 24, 2018 8:22 am
Full Name: Christoph Schulze
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by c.schulzejn »

That's a thing we needed to learn also. I would be even more happy with veeam, if this would be handled in a better way =)
Polina
Veeam Software
Posts: 2939
Liked: 681 times
Joined: Oct 21, 2011 11:22 am
Full Name: Polina Vasileva
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by Polina »

Noted; we'll see how to improve it and make things easier.

Thanks!
sogapex
Enthusiast
Posts: 77
Liked: 12 times
Joined: Aug 21, 2018 5:33 am
Contact:

[merged] Restore : incompatible VBO365 server version

Post by sogapex »

Good morning,

when I try to restore a backup (testing purpose), I get an error :
"Incompatible Veeam Backup for Office 365 server version (received: 9.6.5.422, expected: 9.6.4.1078)."

I get this error after clicking on "Explore latest Exchange state of ..."

Here is a screenshot :
Image


We are talking of VBMO community edition here, if this is relevant.

Regards
HannesK
Product Manager
Posts: 14287
Liked: 2877 times
Joined: Sep 01, 2014 11:46 am
Full Name: Hannes Kasparick
Location: Austria
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by HannesK »

Hello,
merged with the existing topic.

Best regards,
Hannes
sogapex
Enthusiast
Posts: 77
Liked: 12 times
Joined: Aug 21, 2018 5:33 am
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by sogapex »

Hi, this is indeed the same problem (I only checked the first topic page and didn't see it, sorry for that)
You can install te latest Explorers from VBO
How can we do that ?
Maybe I don't understand quite well, but I can't seem to find any way of installing "veeam explorers" from VBO.
Thanks
Polina
Veeam Software
Posts: 2939
Liked: 681 times
Joined: Oct 21, 2011 11:22 am
Full Name: Polina Vasileva
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by Polina »

Hi sogapex,

In the VBO zip package what you've downloaded, there should be three installers. The ones you need are: VeeamExplorerForExchange_3.0.0.422 and VeeamExplorerForSharePoint_3.0.0.422.
sogapex
Enthusiast
Posts: 77
Liked: 12 times
Joined: Aug 21, 2018 5:33 am
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by sogapex » 1 person likes this post

thank you very much. I installed VBO a long time ago (several month I mean) and didn't remembered it was a ZIP with 3 installer files.
I downloaded again this ZIP after reading your message and ran the "exchange" one : everything is back to normal

Thank again
Mike Resseler
Product Manager
Posts: 8044
Liked: 1263 times
Joined: Feb 08, 2013 3:08 pm
Full Name: Mike Resseler
Location: Belgium
Contact:

Re: Incompatible Veeam Backup for Office 365 Server Version?

Post by Mike Resseler »

Sogapex,

Don't forget to install the other one also so you can restore SharePoint data and OneDrive data.

Cheers
Mike
Post Reply

Who is online

Users browsing this forum: No registered users and 16 guests