Veeam.Backup.AgentProvider.AgentClosedException

[nickname89]

Excuseme guys

After the last week end i found these errors during a backup session with veeam.
Before, the backups were been always all fine for years, this is the first time that i see some errors.

Many VM finish the backups with this same error.
If i continues to do the retry the major part return in fine, so i dont understand why initially give error.

Error: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown

The error is visible when try to read the hard disks, sometimes veeam can read all disk, others not but in both situation after it have finished reading it.





Anyone can say me what is this ?

Regards

[Dima P.]

Hello Paolo.

This error is unexpected and must be investigated with our support team. Kindly open a support case and share the case ID in this thread. Thank you in advance.

[nickname89]

Anyone can tell me what can i open a ticket with your support team ?

[Dima P.]

Paolo,

Here is a KB article with step by step explanation How to create a support case. Let us know how it goes or if you need any further assistance. Cheers!

[nickname89]

sorry but the support tab ask to be case administrator, i dont understand how must to do.

[Dima P.]

Can you please PM me your contact email address? I'll ask support team to get in touch with you. Thanks!

[nickname89]

Ok i called the telephone support and we solve the problem.
Seems that the resources of proxy servers were not sufficient.
Adding more cores and RAM, we solved the problem.

Today the scheduled session is back fine.

[Dima P.]

Glad you nailed it and thanks for sharing the updates with us. Cheers!

[baber]

Could anyone solved this problem ? also i have faced with this error

[Gostev]

Did you read the previous post?

[baber]

As I understood the problem solved just via increase resources
Is that correct?
Although I have increased the resources but the problem still not solved

[Gostev]

In that case, you should open a support case.