Veeam Fails to start after upgrade to v10

[Osee]

I's running Veeam Community Edition 9.5b successfully for could of weeks and then saw the new V10. So, I upgraded and now it does not work. It opens up with a popup saying, "One or more critical product files have been modified. Please roll back changes or reinstall the product."

I have done the following with no success:
Uninstalled Veeam v10 and SQL 2016 completely and reinstalled it several times.
Repaired the V10 several times.
Uninstalled the v10 and SQL completely, delete C:\program Data\veeam; .\Program files (x86)\Microsoft SQL Server, and re-installed the previous version 9.5b but it doesn't work either.

I don't know what else to do to get the program to work. My server is running Windows 2012 Hyper-V. Please help.

Case #04022991

[Dima P.]

Hello Osee,

Please keep working with our support team and do not forget to update this thread with the investigation results. Cheers!

[Osee]

It's more than a week, my question was never answered by support team.

[Dima P.]

Oswald,

Sorry to hear that and thanks for bumping this thread. I've already asked support management to review your case. Cheers!

[Mario123]

Hi Oswald,
Could you update the topic with the solution?

[PetrM]

@Mario123 I've reviewed the history of support request and it seems that the issue was at the OS level. Anyway, don't hesitate to contact our support team, the error message above can be thrown because of various reasons therefore a solution which worked properly in one case would not necessarily help in another one.

Thanks!

[liminal1]

Im also having this issue, did open a ticket which was closed;

Unfortunately, due to high Support Team load we were unable to process your request and it has been archived automatically.

Did you get this fixed in the end?

Thanks

[PetrM]

Hello and Welcome to Veeam R&D Forums!

Please try to open a support case again, every single attempt increases your chances to get in touch with our engineers. As mentioned above, different causes can provoke the error message and our possibility to troubleshoot technical problems is very limited as we don't analyze debug logs and we don't have remote access to your infrastructure. I think you can try to install Veeam B&R on another virtual machine and temporarily use it while you're working on the issue.

Thanks!

[liminal1]

Where are the logs? I can only find the windows event logs

Thanks

[Mildur]

Debug Logs for Veeam Backup & Replication are stored here: %ProgramData%\Veeam\Backup

Please use this kb article to collect the logs for a veeam support case.
https://www.veeam.com/kb1832