Help! Not supposed to use forum, but cannot use support

[jmcnemar]

I started to create a new forum topic for previously unreported error situation, but was stopped in my tracks by the big red warning text. I clicked on this "learn more" link: https://www.veeam.com/forums/viewtopic.php?f=2&t=755 On that page is this statement: "Community Edition and NFR license users can open support cases too. Such cases will be processed on a best effort basis, depending on support staff availability. As of late 2019, on average only 25% of such cases are processed due to the Community Edition adoption going through the roof." That's fine, I understand the limitations, but I cannot do as your instructions say. Please explain how I can open a support case to report this product error situation with this product? When I attempt to log into Veeam support (req'd to open a case), I am force redirected d to a profile update page that will not accept entry of my current email address because it is in the comcast.net domain. This apparently tells Veeam I must not be a business user, so I cannot have a sign on and cannot sign on to open a support case. This is maddingly circular. Meanwhile, Veeam is missing out on my excellently documented technical issue that may be of engineering and other user interest. No to mention that I am worried about the integrity of my Veeam backups because of this error situation. Please help or direct me to someone who can. Thank you, Joyce

[Egor Yakovlev]

Hi Joyce! Please try following methods :
1. Opening a case from within Veeam Agent console
2. Registering using Free Products sign up page
/Thanks!

[jmcnemar]

I really appreciate your help, Egor. I was beginning to think I was in a routing loop. I successfully opened a support case from within the Veeam Agent console after a little verification dance over my email address again (ugh!). Backups, free or paid, are so important. I am glad I was able to present my case and hope it will be compelling with broad enough implications to gain a timely tech review. Thank you, Joyce

[Egor Yakovlev]

Glad it sorted out with the case opening!
Meanwhile waiting support answer, I gave a quick glance on your ticket description:
- please note that official Windows 1909 support came in Veeam Agent for Windows v4, yet you are using v3
- this error you mentioned [most likely] is at Target side. Check NAS disk subsystem for reliability
- since error mentions corruption within .vbk(potentially rendering following increments useless), please take additional Full backup asap
/Cheers!