Error: The request could not be performed because of an I/O device error. Asynchronous read operation failed_Case No: 04

[sai]

Hello,

When I am trying to backup VM from Nimble storage to repository. I am encountering below error. Can anyone please advice.

Case already submitted to Veeam support team. Case No 04056883

Code: Select all

[16.03.2020 16:59:39] <58> Info     [RemoteAgentSystemSession] Keep-alive thread operation is canceled, agentId: 'bf6042a4-476f-4160-88f1-0cfe4bac26a1'
[16.03.2020 16:59:39] <53> Info             [AP] Disposing client from thread 53
[16.03.2020 16:59:39] <53> Info         Disposing BaseAgentProtocol [0x2369fc6]
[16.03.2020 16:59:39] <53> Info         Disposing CSocketAgentService [0x4d6eed], sessionId [e74b]
[16.03.2020 16:59:39] <53> Info         [SocketAgentService] Closing connection to agent 'MUVEEAMDR-MGMTLAN', id e74b
[16.03.2020 16:59:40] <53> Info         Disposing CProxyAgent [0x1a30787], agent id bf6042a4-476f-4160-88f1-0cfe4bac26a1
[16.03.2020 16:59:40] <53> Info         [AgentMngr] Stopping agent, id 'bf6042a4-476f-4160-88f1-0cfe4bac26a1'
[16.03.2020 16:59:40] <53> Info         [AgentMngr] Sending signal to stop agent, id 'bf6042a4-476f-4160-88f1-0cfe4bac26a1'. Host: 'MUVEEAMDR-MGMTLAN'.
[16.03.2020 16:59:40] <53> Info         [AgentMngr] Checking whether agent 'bf6042a4-476f-4160-88f1-0cfe4bac26a1' is alive on host 'MUVEEAMDR-MGMTLAN'.
[16.03.2020 16:59:41] <53> Info         [AgentMngr] Checking whether agent 'bf6042a4-476f-4160-88f1-0cfe4bac26a1' is alive on host 'MUVEEAMDR-MGMTLAN'.
[16.03.2020 16:59:41] <53> Info         [AgentMngr] Agent has been stopped, id 'bf6042a4-476f-4160-88f1-0cfe4bac26a1'
[16.03.2020 16:59:41] <53> Info     [CProxyRpcInvoker] RpcInvoker [10276007] was disposed
[b][16.03.2020 16:59:41] <53> Error    The request could not be performed because of an I/O device error. (Veeam.Backup.Common.CCppComponentException)
[16.03.2020 16:59:41] <53> Error    Asynchronous read operation failed (Veeam.Backup.Common.CCppComponentException)
[16.03.2020 16:59:41] <53> Error       in c++: Error code: 0x0000045d
[16.03.2020 16:59:41] <53> Error       in c++: Next asynchronous read request cannot be processed.
[16.03.2020 16:59:41] <53> Error       in c++: Asynchronous data reader has failed.
[16.03.2020 16:59:41] <53> Error       in c++: Failed to process conveyored task.
[16.03.2020 16:59:41] <53> Error    Failed to upload disk. (Veeam.Backup.Common.CCppComponentException)
[16.03.2020 16:59:41] <53> Error       in c++: Disk upload failed.
[16.03.2020 16:59:41] <53> Error    Agent failed to process method {DataTransfer.SyncDisk}. [/b](Veeam.Backup.Common.CCppComponentException)
[16.03.2020 16:59:41] <53> Error       at Veeam.Backup.Common.CVcpInvoker.Invoke(CVcpStreamBase stream, String command, CVcpCommandArgs inArgs, Boolean noLog)
[16.03.2020 16:59:41] <53> Error       at Veeam.Backup.AgentProvider.CClientAgentProtocol.Invoke(String command, CVcpCommandArgs inArgs, Boolean noLog, Boolean agentNoLog)
[16.03.2020 16:59:41] <53> Error       at Veeam.Backup.AgentProvider.CBackupClient.Invoke(String command, CVcpCommandArgs inArgs, Boolean noLog)

Thanks in Advance!

Regards
Sai

[Dima P.]

Hello Sai,

Based on the error it's hard to say what went wrong. Please keep working with our support team in order to understand the root cause and let us know how investigation goes. Thank you!