vCenter Linux Guest Pre-Freeze Snapshot Timeout

[Vasko]

Hi Guys,

I searched google and these very forums. But nothing I found was related to linux quiesce:

I'm using Veeam B&R for backing up a debian linux guest which has several databases on it. In order to create a dump of the database, I'm making use of the pre-freeze/post-thaw scripts. Now the Problem is, that the script takes about 30mins. However the snapshot get's a timeout after 15mins (See vmware.log of said machine).

Is there a way to increase the timout to 30+min? Or am I mistaken and the timeout is not the cause?

vmware.log:

Code: Select all

2013-11-06T09:27:22.670Z| vmx| I120: SnapshotVMX_TakeSnapshot start: 'VEEAM BACKUP TEMPORARY SNAPSHOT', deviceState=0, lazy=0, logging=0, quiesced=1, forceNative=0, tryNative=1, sibling=0 saveAllocMaps=0 cb=11155540, cbData=326030D0
2013-11-06T09:27:22.772Z| vcpu-1| I120: ToolsBackup: changing quiesce state: IDLE -> STARTED
2013-11-06T09:28:00.931Z| vmx| I120: GuestRpcSendTimedOut: message to toolbox-dnd timed out.
2013-11-06T09:28:00.987Z| vmx| I120: GuestRpcSendTimedOut: message to toolbox-dnd timed out.
2013-11-06T09:28:01.051Z| vmx| I120: GuestRpcSendTimedOut: message to toolbox-dnd timed out.
2013-11-06T09:42:22.679Z| vmx| I120: Msg_Post: Warning
2013-11-06T09:42:22.679Z| vmx| I120: [msg.snapshot.quiesce.timeout] Timed out while quiescing the virtual machine.
2013-11-06T09:42:22.679Z| vmx| I120: ----------------------------------------
2013-11-06T09:42:22.684Z| vmx| I120: ToolsBackup: changing quiesce state: STARTED -> DONE
2013-11-06T09:42:22.684Z| vmx| I120: SnapshotVMXTakeSnapshotComplete: Done with snapshot 'VEEAM BACKUP TEMPORARY SNAPSHOT': 0
2013-11-06T09:42:22.684Z| vmx| I120: SnapshotVMXTakeSnapshotComplete: Snapshot 0 failed: Failed to quiesce the virtual machine (40).

Thanks in advance,
Vasko

[dellock6]

The snapshot creation timeout happens in vCenter, but have you checked if maybe the snapshot itself is beeing made in the ESXi holding that VM? It's a known problem on vCenter, look here:
http://kb.vmware.com/selfservice/micros ... Id=1004790

A super quick workaround so would be to point Veeam directly to the single ESXi server, and create the snapshot from there.

For extending vCenter default timeouts, look here:
http://kb.vmware.com/selfservice/micros ... Id=1017253

Luca.

[Vasko]

A super quick workaround so would be to point Veeam directly to the single ESXi server, and create the snapshot from there.

For extending vCenter default timeouts, look here:
http://kb.vmware.com/selfservice/micros ... Id=1017253

That was exactly what I was looking for. Thank you! I will try it later.

Greetings,
Vasko

[Vasko]

So, I changed the timeout values exactly as described here in both, the vCenter Server and the ESXi Host and restarted them afterwards.

But nothing changed. The Backup fails exactly after 15 Minutes and the vmware.log shows the "Timed out while quiescing the virtual machine." error.

Any suggestions?

[DominikM]

Hi Vasko

Do you solved the Problem? I'm having the exact same issue here.
I applied everything discribed in this VMware KB: kb.vmware.com/kb/1017253

Let me know..

[foggy]

Dominik, I would consult VMware on why timeout values do not take any effect and how to configure them properly.

[mdaleyccri]

Just got a resolution to this issue on our site.
Add the following to the vmx configuration. 1200 is the number of seconds to wait.
"snapshot.quiesce.timeout"= "1200"

I believe you still need to extend the vpxd timeout in vcenter for this to work, but have not confirmed that.