API restore to original location doest work with modern authentication

[b.vanhaastrecht]

Hi,

We are submitting a restore request thru the API with modern authentication. According to the (manual)https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=40 we only need to submit the userCode.

POST URL:

Code: Select all

RestoreSessions/<restoreSessionId>/Organization/Mailboxes/<mailboxId>/Items/<itemId>/Action"

Body:

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{
"restoretoOriginallocation":
 {
  "userСode": "C6A9DB737"
 }
}

When we do this, we get the following response back:

Code: Select all

{result: "error", message: "Missing mandatory parameters: userName."}

Bug or manual error?

Kind regards,
Bastiaan van Haastrecht

[nielsengelen]

Hi Bastiaan, did you already open up a support case for this? A userCode is all that should be needed which is correct (which you can get via POST restoreSession/{id}/organization/restoreDeviceCode). This looks like something specific to the organization or order of API calls going wrong. Let us know the support case ID once it is created for future reference.

[b.vanhaastrecht]

Yes we known how to get the userCode. The organization is setup thru modern authentication.

Yes we already have an active ticket for this issue: #04398726

[b.vanhaastrecht]

Secuence:
POST:

Code: Select all

"RestoreSessions/<rid>/organization/restoreDeviceCode"

Body:

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array:1 [
  "targetApplicationId" => "544d508e-c41c-4a63-bd71-18cfdeb8a1e2"
]

POST

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RestoreSessions/<rid>/Organization/Mailboxes/<mid>/Items/<iid>/Action

Body:
[code]
array:1 [
  "restoretoOriginallocation" => array:1 [
    "userСode" => "XXXXXXXXX"
  ]
]

Result:

Code: Select all

{result: "error", message: "Missing mandatory parameters: userName."}

[nielsengelen]

Have u tried adding "targetOrganizationName" and "targetRegion" to the restoreDeviceCode request? I've done some tests here on 2 servers and it works for both when restoring a specific item. Both running the latest version 4.0.1.545.

[b.vanhaastrecht]

When doing restoreToOriginalLocation for OneDrive we get an other result:

Code: Select all

{result: "error", message: "Incorrect credentials for online organization."}

When doing it thru the GUI, both OneDrive and Exchange to original location works perfectly.

[b.vanhaastrecht]

Have u tried adding "targetOrganizationName" and "targetRegion" to the restoreDeviceCode request? I've done some tests here on 2 servers and it works for both when restoring a specific item. Both running the latest version 4.0.1.545.

Shouldnt be needed when restoring to original location, but I will give it a try.

[b.vanhaastrecht]

Have added those parameters, but didnt change the results.

[nielsengelen]

Let's wait for insight from support then. They will require logs (from extended logging) and should be able to identify something.

[b.vanhaastrecht]

Those logs are in their possession. But it's taken them a lot of time to find the issue, therefore I tought I give it a try on the forums. I guess we need to wait.

[b.vanhaastrecht]

Thank anyway!