Unable to install backup agent. The network path was not found.

[hoon0715]

I have a license for Agent based backup.
So, I ran a backup to the Windows server but failed.
The error message is
"Unable to install backup agent: cannot connect to IP Error: The network path was not found. The network path was not fount. (ERROR_BAD_NETPATH)."

I've already turned off the firewall.
There is no problem with the port.

Ping communication is also normal.

I turned off the firewall and added a new rule to inbound, but I can't connect to telnet to 10001 port.
Is this an important problem?

Please advice for me !
Thanks !

[Dima P.]

Hello and welcome to the community hoon0715,

Can you please share a screenshot of this error? Please clarify what type of backup target (i.e. repository) you are using? Thank you!

[hoon0715]

How can I attach a screenshot?
I can't find the screen shot attachment icon.

[Vitaliy S.]

You need to use a 3rd party hosting system to upload the screenshot and then post a link here. Thanks!

[hoon0715]

https://drive.google.com/open?id=1RKZEx ... I5JFBOn5Bt

Do I share screenshots like this?

https://drive.google.com/open?id=1I_xNx ... xZL3fVvxP1

I found one more problem.
Windows credentials error with the following message:
"Checking Windows credentials Error: RPC connection failed"

[Dima P.]

Thanks for the screenshots! Can you open the mentioned host's admin share from the Veeam B&R server machine? Cheers!

[hoon0715]

I don't know what "host admin share" is. But do you mean KB as below ?https://www.veeam.com/kb1230

[hoon0715]

If you mean " c:>net use \\Hostname\Admins$ " this command, it shows results as below.
"The command completed successfully"

All checklists specified in KB have been checked. However, the problem is still not solved.
So I'm going to install the agent manually.

https://www.veeam.com/windows-backup-free-download.html

Is it right to download from here?

I don't know much about Veeam.
Thanks for your help.

[Dima P.]

hoon0715,

Yes, you can install standalone agent manually. The link is correct. From Veeam B&R server side you can also try to use the host name instead of IP address (if admin share via host name works correctly that would be a good thing to try). Cheers!

[microbit]

Hi.

Did you found a solution?

I have the same problem with 2 of 3 virtual machines.

Regards.

[Dima P.]

Hello and welcome to the community Joaquín!

Can you please share a screenshot of the error you got and describe the setup in details? Is that a standalone free agent or agent managed by Veeam B&R? What agent version you were installing to the mentioned vms? If, by any chance you have a case id please share it with us as well. Thank you!

[Shaokat]

Hi.

Did you found a solution?

I have the same problem with 2 of 3 virtual machines.

Regards.

First of all, you need to ensure that your IP resolves the DNS name.
I face the same problem due to different DNS.

[bri4dsi]

I was running into the same issue/error with an agent installed on a workstation. This article helped: https://www.snurf.co.uk/veeam/fix-error ... agent-2-1/

Turned out to be the Remote Registry service.

[Dima P.]

Hi and welcome to RnD forums bri4dsi.

Great article, thank you for sharing with the community!

[necroic]

Hello colleagues!
In my case, there was a problem with the so-called "Remote UAC".
It's prevent to connect to admin share with the local admin credentials.
More information can be obtained by request "LocalAccountTokenFilterPolicy" in Google.