B&R Console Access Denied

[dtwiley]

We've recently started supporting a new client, but their old IT company haven't given us any passwords for Veeam but we do have a domain admin account.

B&R is installed on a Domain Controller and we dont know what account has access to login to the console, can this be reset?

[veremin]

I'm wondering whether you have Domain Admin credentials. Thanks!

[dtwiley]

yes we do.

[veremin]

Can you try to log in to the backup console, using it? Will that work? Thanks!

[dtwiley]

no, it says access denied using a domain admin account.

[veremin]

You can try to log in, specifying credentials differently (like domain\user and user@domain). If nothing helps, kindly, reach our support team for further assistance. Thanks!