[Linux] Error FileBackup.SyncDirs

[mbonamigo]

Case # 04509897

Hello
I have veeam agent for Linux, and after deleting a directory the backup no longer runs.

lpbcore| ERR |Backup job has failed.
lpbcore| >> |Not a directory.
lpbcore| >> |--tr:Failed to open directory [/home/Marketing/MARKETING/VIDACIC/2019/Materiais divulgação/Antigos] (ext4lib).
lpbcore| >> |--tr:Failed to fetch directory '/home/Marketing/MARKETING/VIDACIC/2019/Materiais divulgação/Antigos'
lpbcore| >> |Sync operation failed
lpbcore| >> |--tr:Failed to initialize sync context
lpbcore| >> |--tr:Failed to complete sync operation
lpbcore| >> |Agent failed to process method {FileBackup.SyncDirs}.
lpbcore| >> |--tr:Backup client has failed to execute command.
lpbcore| >> |--tr:Failed to sync dirs
lpbcore| >> |--tr:Failed to backup files [/home].
lpbcore| >> |Backup job has failed.

Atualmente o diretório /home/Marketing/MARKETING/VIDACIC/2019/Materiais divulgação/Antigos - no longer exists, the VIDACIC/*

Does anyone know what happens?

[PTide]

Hi,

What's your backup scope? I mean, did you specify

/home/Marketing/MARKETING/VIDACIC/2019/Materiais divulgação/Antigos, or just /home

Thanks!

[mbonamigo]

Hi,
backup is to /home

/home is 800GB and free space is doubled.
thanks.

[mbonamigo]

I had done a new backup job to solve the problem.
The backup worked 03 days and again the error:

[07.12.2020 22:29:07.651] <140670966683392> lpbcore| ERR |Backup job has failed.
[07.12.2020 22:29:07.651] <140670966683392> lpbcore| >> |Not a directory.
[07.12.2020 22:29:07.651] <140670966683392> lpbcore| >> |--tr:Failed to open directory [/home/comercial/SERVIÇOS/Unimed/Participações - Unimed/2018/04 - ABRIL/NOVO FORMATO/POR CONTRATANTE] (ext4lib).
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |--tr:Failed to fetch directory '/home/comercial/SERVIÇOS/Unimed/Participações - Unimed/2018/04 - ABRIL/NOVO FORMATO/POR CONTRATANTE'
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |Sync operation failed
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |--tr:Failed to initialize sync context
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |--tr:Failed to complete sync operation
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |Agent failed to process method {FileBackup.SyncDirs}.
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |--tr:Backup client has failed to execute command.
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |--tr:Failed to sync dirs
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |--tr:Failed to backup files [/home].
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |Backup job has failed.
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| >> |An exception was thrown from thread [140671211349760].
[07.12.2020 22:29:07.652] <140670966683392> lpbcore| Job was failed. [0] attempts left.

This is a big problem, because if a folder is deleted the backup of the error.
Full backup takes 1 week, this is very bad.

[PTide]

Unforunately we cannot troubleshoot such issues via forum posts. Please keep working with our support team. Don't hesitate to escalate the case (04509897) should you feel the need to do so.

Thank you!