Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
djockheck
Novice
Posts: 8
Liked: never
Joined: May 12, 2016 9:21 am
Full Name: Detlef Jockheck
Contact:

Service suddenly stopped working

Post by djockheck »

This is the only message I got after I started my Veeam Agent Backup (free version). In the eventlog I saw that something happed to sqlservr.exe but the mentioned logs are not usefull to me.
<cut>
Fehlerbucket , Typ 0
Ereignisname: SQLException64
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: sqlservr.exe
P2: 2011.110.7001.0
P3: 0000000059936D60
P4: sqlDK.dll
P5: 2011.110.7001.0
P6: 00000000599371C6
P7: -1073741819
P8: 0000000099999999
P9: 0000000007547F25
P10:

Angefügte Dateien:
C:\\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\SQLDump0011.mdmp
C:\\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\SQLDump0011.txt
C:\\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\SQLDump0011.log

Diese Dateien befinden sich möglicherweise hier:


Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: 1a9fa8c1-12c6-11eb-adfb-0002b3ca386c
Berichtstatus: 0
</cut>
djockheck
Novice
Posts: 8
Liked: never
Joined: May 12, 2016 9:21 am
Full Name: Detlef Jockheck
Contact:

Re: Service suddenly stopped working

Post by djockheck »

I tried the mentioned steps from kb1959 but this did'nt solve the issue.
Egor Yakovlev
Veeam Software
Posts: 2536
Liked: 680 times
Joined: Jun 14, 2013 9:30 am
Full Name: Egor Yakovlev
Location: Prague, Czech Republic
Contact:

Re: Service suddenly stopped working

Post by Egor Yakovlev » 1 person likes this post

Hi Detlef,

make sure to share opened support case ID when opening a technical issue thread on Veeam Community Forums.
Something is interfering with SQL server on your server it seems, and it is best to troubleshoot with Veeam Support rather than catching wild guesses on the forum.

/Thanks!
djockheck
Novice
Posts: 8
Liked: never
Joined: May 12, 2016 9:21 am
Full Name: Detlef Jockheck
Contact:

Re: Service suddenly stopped working

Post by djockheck »

Solved: In my case it was an interference with traps from palo alto.
Egor Yakovlev
Veeam Software
Posts: 2536
Liked: 680 times
Joined: Jun 14, 2013 9:30 am
Full Name: Egor Yakovlev
Location: Prague, Czech Republic
Contact:

Re: Service suddenly stopped working

Post by Egor Yakovlev »

Thanks for update. Glad it sorted out.

/Cheers!
sash
Novice
Posts: 3
Liked: never
Joined: Dec 21, 2020 9:58 am
Full Name: Sascha Scheiff
Contact:

Re: Service suddenly stopped working

Post by sash »

Hi djockheck,
may I ask how you solved that with traps? Have you excluded directories in traps? If yes, which?
Egor Yakovlev
Veeam Software
Posts: 2536
Liked: 680 times
Joined: Jun 14, 2013 9:30 am
Full Name: Egor Yakovlev
Location: Prague, Czech Republic
Contact:

Re: Service suddenly stopped working

Post by Egor Yakovlev »

We have a general recommended Agent Antivirus Exclusions list, unless there were some specific edits to PA.
/Cheers!
sash
Novice
Posts: 3
Liked: never
Joined: Dec 21, 2020 9:58 am
Full Name: Sascha Scheiff
Contact:

Re: Service suddenly stopped working

Post by sash »

Hi, we have already excluded the folders from article KB2034 in Paloalto Cortex, but the problem still persists. What else was being done here?
shagedorn
Novice
Posts: 4
Liked: never
Joined: Dec 15, 2020 2:22 pm
Full Name: Scott
Contact:

Re: Service suddenly stopped working

Post by shagedorn »

Also having the same issue with service suddenly stopped working. We have added the folders to the Palo Alto Cortex/Traps whitelist but it is still occuring.
nitramd
Veteran
Posts: 297
Liked: 85 times
Joined: Feb 16, 2017 8:05 pm
Contact:

Re: Service suddenly stopped working

Post by nitramd »

@sash & @shagedorn,

Have a look at my post in this thread: veeam-agent-for-windows-f33/veeam-agent ... ml#p392772

Please be aware that there could be a minor side effect implementing this solution but I brought it up in the post.

Can you post back your results?

Hope this helps.
sash
Novice
Posts: 3
Liked: never
Joined: Dec 21, 2020 9:58 am
Full Name: Sascha Scheiff
Contact:

Re: Service suddenly stopped working

Post by sash »

we had the same situation as in the thread by @nitramd that we only had the problem on some systems and not on all systems. It must be related to how the update from the last Paloalto Traps to the new Cortex version took place. It looks like that the clients with which the update was carried out via the Cortex WebConsole have the problem and the problem does not exist with a manual update directly on the client. I have uninstalled and reinstalled Cortex on clients with the problem (manually on the client). The problem with the Veeam Agent did not appear after that.

I hope this works for you too. Please try it and give it a reply!!
Post Reply

Who is online

Users browsing this forum: Bing [Bot] and 15 guests