Backup encrypted by DarkSide

[smai]

Hello Guys,

one of our customers got hacked by DarkSide. They encrypt the whole infrastructure including the Veeam backup files.
Now Bitdefender got a working decryption tool, but the *vmdk files seems to be corrupt.
Is there a chance to get the encrypted files back? The error ill get from Veeam is like:

Error: Client error: Failed to decompress LZ4 block: Incorrect decompression result or length (result: '416297', expected length: '524288').

Thanks for your help.

Best regards,
Steffen

[Andreas Neufert]

Hi Steffen,

please contact our support. Depending on the urgency you can use severity one to have a fast reaction time.

[Gostev]

Sounds like the decryption tool is not working very well.