Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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Aurelien
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Installation Veeam Agent FREE v.4.0.1.2169 impossible

Post by Aurelien »

Hello,
I currently have Veeam Agent for Microsoft Windows FREE on my laptop.
When I try to upgrade the software from version 3.0.2.1170 to version 4.0.1.2169, it gives me this error message: "failed to initialize setup program. refer to setup logs for details".
After trying several times, I decided to uninstall the software to redo a "clean" installation but the same message appears.
I don't know where the problem can come from, so I turn to you to find out more about it.
I opened a case on the Veeam website: N°04597642.

Waiting to read you,
Yours sincerely.
Egor Yakovlev
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Re: Installation Veeam Agent FREE v.4.0.1.2169 impossible

Post by Egor Yakovlev »

Hi Aurelien

Thanks for sharing the case ID!
Unfortunately you have attached only a bootstrap log, which contains basic information about install process.
You can check other files there to see which component failed to install(EndPointSetup.log, and per-component logs like SQLLocalDB.log, etc.).

/Hope that helps!
Aurelien
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Re: Installation Veeam Agent FREE v.4.0.1.2169 impossible

Post by Aurelien »

Hello,

Thanks for your quick response.
I checked the other files that you advise me and I put them on a new case (the other one has been closed), the new one is the n°04604343.
Not knowing where to look could you tell me?

Waiting to read you,
Yours sincerely.
Egor Yakovlev
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Re: Installation Veeam Agent FREE v.4.0.1.2169 impossible

Post by Egor Yakovlev »

Quite strange, last setup attempt logged back in 2019.
Let's see what support says...
=== Verbose logging stopped: 29/09/2019 13:09:15 ===
ungaby
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Re: Installation Veeam Agent FREE v.4.0.1.2169 impossible

Post by ungaby »

Hi,
I have the exact same problem...I submitted the Case 04722897 but it was closed without any answer.
Does anyone have a solution for this problem ?
Thank's
Egor Yakovlev
Veeam Software
Posts: 2536
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Joined: Jun 14, 2013 9:30 am
Full Name: Egor Yakovlev
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Re: Installation Veeam Agent FREE v.4.0.1.2169 impossible

Post by Egor Yakovlev »

Hi Gabriel,

Feel free to re-open the case in a few - Free Tier support is based on best-effort practices, so cases are rejected during high load times.
We also have Veeam Agent v5 to try today(assuming you have v4.0 posting in this thread?).

/Thanks!
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