Veeam's use of Systems Manager and the report in the S3 Bucket

[tcarracino]

I think this needs to be addressed with Veeam (Maybe as a feature request) (But could also be looked at like a bug)

When we setup Veeam for AWS we leverage the SSM Agent and Systems Manager (Which in my case was already in use)

So this can leverage the VSS tools (Provided by AWS) and I am doing that also.

The only problem is when I do it I setup Maintenance Windows in Systems Manager. And I make sure and store the backup report in an S3 bucket, so it can be retrieved later to confirm VSS, etc.

When Veeam does this same backup on this same instance the job shows up in Systems Manager under Run Command History in the AWS Console (Right where it should be)

Only problem is when you dril down to get the backup report it is truncated at 2500 Characters and I can't find that report in any S3 bucket (Because Veeam does not set that up)

I want to read that entire report and confirm the entire list of SQL databases that were correctly snapped using VSS, but without the repot file I do not get it. Any idea from Veeam support?

[nielsengelen]

Hi Tom, this sounds more like a bug. Could you please open a support case and let us know the case ID so we can follow it?

[tcarracino]

Will do - I am off site for the next day or so but I will open that case and since it was the free version I wanted to start here.

I will advise and follow up here ASAP

Thanks
-Tom

[nielsengelen]

Even with the free version, there is support. All be it on a best-effort status.

[nielsengelen]

Hi @tcarracino, did you by any chance contact support already on this? If so, can you let us know the case ID?