Search not behaving like I would expect

[The_Penguin]

Hi all. We just upgraded from 9.5 to 11, and also moved our main Veeam server to a more capable machine.
I thought that since it's a more capable machine, that I'd turn on file indexing for our main file server, the one users delete/lose files from

So here's where I'm confused.
I have a file in the backup that has changed several times in the last week.
For example:
Modified 3/3/2021 on restore point 3/3/2021
Modified 3/5/2021 on restore point 3/7/2021
Modified 3/8/2021 on restore point 3/8/2021

in Enterprise manager, if I do a plain search on the file, I see one copy on the 3/8 restore point.
OK. So then I go into the search filter and give it a date range of 3/3 to 3/8
I still only see the file in the 3/8 restore point. I would expect to see all 3 versions.

Now, if I change the date range so it's 3/3 to 3/7, I then see the 3/7 restore point, but not the 3/3.

Am I missing another setting? I would think that I could do a search to find every version of the file that's available over a date range.
Thanks!

[Gostev]

Hello! You should investigate this with support. With file indexing enabled, you should definitely see all available file versions in results. In fact, it's an extremely common use case to find and download/restore all available versions of the given file at once. Thanks!

[The_Penguin]

Trying to open a support case. Can't seem to do it online, it only offers the free products, and phone support isn't really an option, I get too many calls, plus it's a toll number and I'm working from home.
Maybe I'm missing something. Is there not a way to open a case online for licensed products?

[Gostev]

it only offers the free products

It sounds like you are using a wrong Veeam account for the customer portal, one that does not have any paid licenses associated with it. Because opening a support case online is basically how the vast majority of support cases for licensed products is created.

[The_Penguin]

Interesting. I log in as me, I see the correct company details, and license info, but my boss's email address is in there.
I'll "borrow" his password

Thanks!

[Gostev]

You may want to do the following, quoting my newsletter from 4 years ago:

For all paid customers with active maintenance agreements – we have made a change for better identity management around interactions with our Customer Support that is very important to be aware of. As of last week, only License Administrators and designated Case Administrators can open support cases via the Customer Portal. Case Administrators can be designated by the License Administrator in the Customer Portal under Support > Case Administrators. This allows companies to easily designate people who are allowed to open cases with Veeam on behalf of their organization.

[The_Penguin]

Perfect, thanks!

[The_Penguin]

Done.
Case #04694580

[The_Penguin]

According to 2 different support people, this is normal behaviour.

Oh well. At least it's still a lot better than loading each restore point and looking for a file.

[Gostev]

Well, it was certainly possible even back 8 years ago! Screenshots are no longer displayed, but you get an idea from the text: first you do the search query for the file, which should show all of its occurrences across all restore points, then you add the required file versions to the Restore List directly from the search results, and finally you execute the bulk restore.

So may be something broke at some point, and no one even noticed? But in any case, I don't see how it can be "normal" for the search functionality not to return all results within the specified range! Please, ask them to escalate the case into R&D for further investigation.

[Egor Yakovlev]

Update.

Confirmed the case in my labs, talked over with QA, tested on previous versions - something did broke with Enterprise Manager search results output in v11.
We will fix it and, as before, all versions of a file will be returned in the list for ease of bulk restore.
For now, please use "Add to Restore List" option with repetitive search for each restore point you want to get a file from, followed by single "Download\Restore" click - Veeam will process entire restore list, retrieving all selected file versions from their respectful restore points.

/Thanks!

[The_Penguin]

Thanks a lot!!

[woifgaung]

Hello!
I can not manage to see all versions of a file when using file indexing in backup job and indexed search in Enterprise Manager (EM) - my research revealed it should work. Just see the latest version of the file.

More details:

• Current version of VBR v11 and EM 11.

• I enabled indexing before testing.

• During testing I manually resynced Search Catalog in EM: Configuration --> settings --> Search Catalog --> Update Now

• Use Filter to include all restore points: Files --> No Filter --> Backup time --> Backup period (incl. more dates file was backed up)

• Always see only latest version of a file.

Did I miss something or is it behaving as designed?

[Egor Yakovlev]

Hi Wolfgang

Yes, reported behavior is a known issue that will be fixed with one of the following updates.
Check thread above.

/Thanks!

[woifgaung]

Thanks Egon!

[woifgaung]

Just re-tried index-search in EM v11a, it seems the issue still exists. Anyone disagree with that?

[Egor Yakovlev]

Hi Wolfgang,

I have checked it with QA - issue was fixed, but this part of the code slipped to the next update following 11a.
I encourage you to open the ticket anyway, so Support Team will have a current request flow on this issue to determine if we need to make a private fix earlier.

/Thanks!

[woifgaung]

Issue seems to be fixed in latest patch for v11a (11.0.1.1261_CumulativePatch20211211). Can you confirm?
Thanks!

[Egor Yakovlev]

It is definitely fixed in latest update =)
/Cheers!

[woifgaung]

thank you for confirmation, Egor!