Veeam ONE License used instances

[ottl05]

How could I find out which Server uses an instance.


In Veeam Backup the Workstations and Servers are listed under the license information.
In Veeam One I could not find the information.

I see the used sockets and used instances, but not the systems which use the license.

I hope you could help me.
perhaps I#m a little blind

thanks

[Vitaliy S.]

Hello,

Veeam ONE consumes instances for all Agents based on the collected data from Veeam B&R, no way to exclude it unless you stop using the Agent. You can review what is consuming an instance in Veeam B&R itself.

Thank you!

[ottl05]

Veeam B&R consumes (2 server & 3 Workstations) 2,99 Instances
Veeam One says 8 Instances

[Shestakov]

What Veeam ONE and VBR product versions are you at?
By the way, you can include/exclude VM instances and sockets in Veeam ONE Settings.
We will think about adding agents monitoring option there as well.

[Vitaliy S.]

Veeam B&R consumes (2 server & 3 Workstations) 2,99 Instances
Veeam One says 8 Instances

This discrepancy is caused by different license edition installed to Veeam B&R (E+) and Veeam ONE (Standard Edition). If you're using free 10 built-in instances in Veeam ONE, then it is expected behavior. If you have a paid instance-based license key installed to Veeam ONE, then please contact our sales team and ask them to replace Veeam ONE license key so that it matches the edition of the monitored license.

Here is a similar thread with the same question > Veeam B&R license exceeded

[ottl05]

We are on both software on the actual versions. the sockets are no problem, I would like to know which instances veeam one counts?
In Veeam b&r there are only 5 managed agents, but veeam on counts 8.

[Vitaliy S.]

Veeam ONE counts more due to edition mismatch in the license key. Every workload has different weight depending on the edition. It seems like we've posted mostly at the same time, so my answer still stands true.

[ottl05]

in b&r we´ve git EP plus for 32 sockets and in One it shows "standard" 32 sockets

[Vitaliy S.]

That's the point. Contact our sales team to replace Veeam ONE with 32 sockets E+ edition. Veeam ONE does not have any edition, but to match the instance consumption this is required.

[Regnor]

This discrepancy is caused by different license edition installed to Veeam B&R (E+) and Veeam ONE (Standard Edition). If you're using free 10 built-in instances in Veeam ONE, then it is expected behavior. If you have a paid instance-based license key installed to Veeam ONE, then please contact our sales team and ask them to replace Veeam ONE license key so that it matches the edition of the monitored license.

Here is a similar thread with the same question > Veeam B&R license exceeded

Hi Vitaliy,

We've got a customer with 20 workstation agents, which are counted as 0,33 instances in VBR; in total 7 instances.
Veeam ONE on the other hand calculates 20 instances for those agents as it doesn't value the agent edition.
I'm not sure if it's the same problem as you've mentioned, but perhaps you can comment on this one.

[wishr]

Hi Max,

It may be the same scenario as Vitaliy pointed out above. What VONE and VBR editions they own?

Thanks

[Regnor]

Hi Fedor, they have both licensed with Availability Suite Universal licenses.

[wishr]

This means it should be the same Ent+ edition. This is strange indeed. Do you have a support case ID where we can find some details?

Thanks in advance.

[Regnor]

I just wanted to add the Case ID, as I forgot to mention it; but you were faster
#04855306

[wishr]

Thanks for sharing! I've checked the case and it looks like there is an ongoing investigation. Let's see what our engineers will find out in the VONE database.

[Regnor]

I'll update this topic as soon as we have a solution. I just wanted to be sure that it's not a known issue.

[wishr]

Yes, both I and our QC team are not aware of such an issue in VONE v11.

[Regnor]

Support came to the result, that the agent licenses were counted correctly and it's only a UI bug.
The license dialog shows "Agents Workstations: XXX (multiplier x1)" but Veeam ONE applies 0,33 for each workstation.

[wishr]

Hi Max,

Yes, turned out this is a known issue, affecting only UI (license dialog). Every three machines protected by an agent are counted as a single instance - we'll apply changes to reflect it correctly in the future.

Thanks