cannot run 11a setup.exe

[nd39475]

Is there a prerequisite that i've possibly missed?
I have B&R 10.0.1.4854 on Windows 2012 build 9600.
I've downloaded the VeeamBackup&Replication_11.0.1.1261_20211005.iso 4 times to validate good download.

Every time i run setup.exe , i only get "[b&r] AutoRun has stopped working"

Code: Select all

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	Setup.exe_Veeam Backup & Replication
  Application Version:	11.0.1.1261
  Application Timestamp:	614c0c59
  Fault Module Name:	Setup.exe
  Fault Module Version:	11.0.1.1261
  Fault Module Timestamp:	614c0c59
  Exception Code:	c0000005
  Exception Offset:	0001ed39
  OS Version:	6.3.9600.2.0.0.272.7
  Locale ID:	1033
  Additional Information 1:	5861
  Additional Information 2:	5861822e1919d7c014bbb064c64908b2
  Additional Information 3:	9d53
  Additional Information 4:	9d539ab2d38cfad867f683ba4be72a2d

[Gostev]

There are no pre-requisites. Something is just seriously wrong with the machine you're running the setup on. Try it on any other machine, and you will see that it works fine (you don't actually need to continue).

P.S. Please don't just ignore the rules of posting technical issues displayed in red font when you click New Topic.

[nd39475]

Solved. something about the virtually mounted .iso on this machine was operating wrongly. i copied the 7+GB as local files and it runs.

forgive my ignorance about case#. i'm accustomed to public forums being free-for-all (Especially thinking this did not warrant the effort to opening a case)

[veremin]

It's free for all indeed, but there are some rules about posting about technical issues: these require debug logs and sometimes live environment investigation which cannot be done via forum posts. Plus we have no Support staff on these R&D forums in any case.

Thus, the support case requirement.

Thanks!