Remote agent is not connected

[jrbaumann]

Trying to manually move files off one Exagrid share to another - receiving error Remote agent is not connected.

I've tried evacuating extents and its a 50/50 proposition it will work, so id really like to just manually move these if i can.

I've opened a ticket ( 02444753 )

Jeff

[Natalia Lupacheva]

Hi Jeff,

I see your case 05088418 has been opened recently, so let's give Support a chance.
Also, I would recommend to upload the logs - the log could help to get what happened in your situation.

Thanks!