File Copy fails (Failed to copy restore point)

[zyrex]

I run a file backup of a share, which in itself seems to be working fine, however the Secondary Location I have configured stopped working the other day.
I've run a health check on both the copy job, and the main backup job and it finishes without any errors.

The errors:

Code: Select all

04.11.2021 14:36:51 :: Backup copy started at 04.11.2021 14:36:51  
04.11.2021 14:36:53 :: Copying restore point 01.11.2021 23:00:15 (318,9 MB): 0 files (0 B) transferred at 0 KB/s.  
04.11.2021 14:37:00 :: Cannot find source file versions to close. Container 0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977, Version count: 2, Versions: [0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:35232b80b7012a3861ce615cfff23e6b4c3f6e8cb39997a0431cab14a4dd5349:7;0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:847a9a2aba41434a5e96fba157c575ab6a1299f1bbc459598ba277d6ad486e45:7]
04.11.2021 14:37:00 :: Failed to copy restore point 01.11.2021 23:00:15 Error: Agent: Failed to process method {NasMaster.CopyPoint}: Cannot find source file versions to close. Container 0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977, Version count: 2, Versions: [0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:35232b80b7012a3861ce615cfff23e6b4c3f6e8cb39997a0431cab14a4dd5349:7;0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:847a9a2aba41434a5e96fba157c575ab6a1299f1bbc459598ba277d6  
04.11.2021 14:37:10 :: Failed to process NAS backup copy task Error: Agent: Failed to process method {NasMaster.CopyPoint}: Cannot find source file versions to close. Container 0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977, Version count: 2, Versions: [0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:35232b80b7012a3861ce615cfff23e6b4c3f6e8cb39997a0431cab14a4dd5349:7;0f3fbbba6ea50c1d34ac225555f53605766e6f171659c71936d94926877d7977:847a9a2aba41434a5e96fba157c575ab6a1299f1bbc459598ba277d6ad486e45:7  
04.11.2021 14:37:10 :: Copied 0 files and 0 folders (0 B)  
04.11.2021 14:37:10 :: Processing finished with errors at 04.11.2021 14:37:10  

I've also tried removing and adding the copy-job, but the same error stays with the new job too.

[Dima P.]

Hello zyrex,

What Veeam B&R version you are running? Any chance you have a case ID to share? Thank you!

[zyrex]

So I'm running 11.0.1.1261 now, but the problem started in 11.0.0.837. Upgraded yesterday.

I will get a case ID for you

[zyrex]

Case #05116402
Here's hoping

[Dima P.]

zyrex,

Thank you for the update, shared with RnD folks!

[Dima P.]

Was told that there should be a known solution at the support side to deal with such issue. Please keep working with the support team and let us know or if you need any assistance. Thank you!

[walliam88]

Hi, I am having this error too.
May I know any feedback from your support team ?

My Ticket
#05430553

[Lin]

Hi, Just wondering if there is a solution for this issue.
We had the same problem.

Thanks!