Surebackup No destination network for IP address

[Supraman]

Hello Everyone,

I am hoping someone could point me in the right direction here with regards to SureBackup.

I have a VM with mutiple NICs and when I add it to my Veeam Lab I got the follow error "No destination network for IP Address" of the 3 NICs it has 2 were noted as mapped and 1 unmapped. Of the two that did mapped one had the error of no destination network for IP address 100.X.X.X

I have check on the offending ip address on the remote server itself and it has a static ip address assigned to the NIC; however, it does not have a gateway.

I check the Veeam online article and I did come across this, "https://www.veeam.com/kb4070," which recommend taking a look at the isolate network and using the default gateway. The issue I am seeing here is I cannot define another ip wait out a gateway.

From what I can tell I have been able to bring up other machines without any issues, but they only have one NIC.

[PetrM]

Hi Vinh,

Did I understand correctly that some of your production servers do not have the default gateway and these servers are affected by the error mentioned above? Perhaps, it could be something similar to this issue?

Thanks!

[Supraman]

Hello Petr,

Petr so I have an applicaton group in which I have define two DCs along with a Mail server. Now both the DCs came up without any issues; however, when it comes to the mail server I get the follow message as it was starting up.

Code: Select all

9/2/2021 2:54:43 PM          Backup file validation: disabled
9/2/2021 2:54:44 PM Warning    Reconfiguring
9/2/2021 2:54:44 PM          vCPU: 4
9/2/2021 2:54:44 PM          vRAM: 24576 MB
9/2/2021 2:54:44 PM          Network 1: production VM Network, isolated Vengeance VM Network, mapped
9/2/2021 2:54:44 PM Warning    Network 2: production iSCSI VM Network, isolated unknown, not mapped
9/2/2021 2:54:44 PM          Network 3: production VM Network, isolated Vengeance VM Network, mapped
9/2/2021 2:54:44 PM Warning    Results: Networks: 2/3 mapped, 1 unmapped
9/2/2021 2:54:44 PM Warning    Summary: 66% test pass rate
9/2/2021 2:54:51 PM          Registering
9/2/2021 2:57:57 PM Error    Powering on
9/2/2021 2:54:55 PM          Waiting for OS to boot for up to 3600 seconds (stable IP algorithm)...
9/2/2021 2:54:55 PM          Note: Will proceed to the next step at 9/2/2021 3:54:55 PM or earlier
9/2/2021 2:57:57 PM          Results: IP address 100.0.1.1 is detected
9/2/2021 2:58:01 PM          Updating virtual lab parameters
9/2/2021 2:57:57 PM Error    Results: no destination network for IP address 100.0.1.1
9/2/2021 2:57:57 PM          Error: No destination network for IP address 100.0.1.1
9/2/2021 2:57:59 PM          Powering off
9/2/2021 2:57:59 PM          Unregistering
9/2/2021 2:57:59 PM          Cleaning up redo logs
9/2/2021 2:58:01 PM          Unpublishing
9/2/2021 2:58:01 PM          Task finished

[Supraman]

Additional information regards that 100.0.1.1 NIC is that is not a pingable network connection nor does it has a gateway. So I am not sure why Veeam is trying to configure a networking connection for it. Additional logs from the job logs are as follows.

Code: Select all

[02.09.2021 14:57:57] <01> Error        SureBackup operation has failed (Veeam.Backup.SureBackup.Common.COperationException)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmOperation.Do()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.CTaskPerformer.TurnOn(ITask task)
[02.09.2021 14:57:57] <01> Error        No destination network for IP address 100.0.1.1 (Veeam.Backup.SureBackup.Operations.CPowerOnVmEngineException)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmUpdaterEngine.CheckNetworkOptions()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmUpdaterEngine.Process()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmOperation.Do()
[02.09.2021 14:57:57] <01> Error        SureBackup operation has failed (Veeam.Backup.SureBackup.Common.COperationException)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmOperation.Do()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.CTaskPerformer.TurnOn(ITask task)
[02.09.2021 14:57:57] <01> Error        No destination network for IP address 100.0.1.1 (Veeam.Backup.SureBackup.Operations.CPowerOnVmEngineException)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmUpdaterEngine.CheckNetworkOptions()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmUpdaterEngine.Process()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmOperation.Do()
[02.09.2021 14:57:57] <01> Error        SureBackup operation has failed (Veeam.Backup.SureBackup.Common.COperationException)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmOperation.Do()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.CTaskPerformer.TurnOn(ITask task)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.CViSbJobPerformerTaskEngine.StartAppGroupTasks(CSbTaskSession[] taskSessions, List`1 runningTasks, CTaskPerformer taskPerformer, IViSbJobPerformerConfig config)
[02.09.2021 14:57:57] <01> Error        No destination network for IP address 100.0.1.1 (Veeam.Backup.SureBackup.Operations.CPowerOnVmEngineException)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmUpdaterEngine.CheckNetworkOptions()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmUpdaterEngine.Process()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmOperation.Do()
[02.09.2021 14:57:57] <01> Error        SureBackup operation has failed (Veeam.Backup.SureBackup.Common.COperationException)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmOperation.Do()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.CTaskPerformer.TurnOn(ITask task)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.CViSbJobPerformerTaskEngine.StartAppGroupTasks(CSbTaskSession[] taskSessions, List`1 runningTasks, CTaskPerformer taskPerformer, IViSbJobPerformerConfig config)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.CViSbJobPerformerTaskEngine.Execute(IViSbJobPerformerConfig config)
[02.09.2021 14:57:57] <01> Error        No destination network for IP address 100.0.1.1 (Veeam.Backup.SureBackup.Operations.CPowerOnVmEngineException)
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmUpdaterEngine.CheckNetworkOptions()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmUpdaterEngine.Process()
[02.09.2021 14:57:57] <01> Error           at Veeam.Backup.SureBackup.Operations.CPowerOnVmOperation.Do()

[Mildur]

Please do not post debub logs in the forum.
It‘s against forum rules.

Technical issues needs a support case with veeam.

[Supraman]

Mildur,

I apologized I did not realize that was against forum rules. I have a support case open with severity 1 in regards a production down issue at 11am this morning and no one had contact me. After 5 hours and no support respond I ended up calling in and dealing with someone from tier one and after 1 hour and 40 minutes, I was no where need close to a resolution. I asked for the case to be escalated and support rep. could not do it and on top of it he indicated his shift had ended. I ended calling in again after about 30 minutes dealing with someone else from another part of the world and worked with that tech for about another hour if not more he finally agrees to escalate my issue.

I desperately need assistance with this issue and I am not sure where else to get it from. Which was why I had post it here in hope that perhaps someone on the forum might have come across the same issue I have so I thought it was a good idea. I would not have resort to doing this as it appear Veeam has clearly move away from allowing customer from calling directly in and forcing everyone to open a case via the web and making it much harder to escalate a case. Now Prior to this new version everything we had worked without any issues. After upgrading to the current version 11 we ran into so many issues with performance and our virtual lab.

[Egor Yakovlev]

Hi Vinh.

It is always best to start with sharing case ID when you meet technical problems and post of forums - that will give us a good starting point to investigate and assist with resolution.

As for your problem, please check:
- if Virtual Lab is in Advanced Single-Host networking mode. If it is under "Basic Single-Host", please switch over.
- check Virtual Lab's "Network Settings" tab. Error from your description pops when tested machine IP in the lab does not belong to the same subnet that is configured for virtual lab appliance(and since IP you have is 100.x which is a public IP range, makes me think that will be the case). It might be because you are mapping 2 networks of that VM into a single virtual lab network? You can add another virtual lab interface in Virtual Lab settings to test this VM specifically for it's personal network settings.

p.s. please note that SureBackup as a "backup verification" feature in the first place, does not affect production workloads, thus cannot benefit from Severity 1 priority support line.

/Thanks!

[Supraman]

Egor,

The setting is in Advanced Single-Host. The IP address that came up is not a production IP nor does it even resolve our on network. This particular Exchange server has 3 network adapter of which only ip is pingable and resolve the other two does not which includes the 100.0.1.1 address you see above. Currently there is an issue with our main exchange server, and we are trying to undo some things; therefore, without having to do a complete restore. Therefore we need surebackup to bring it up in an environment in which we can get the exchanges services to work. Therefore using instant recovery or restoring from a replication is not a solution for us.

[Egor Yakovlev]

If it is a test deployment to play with, you can just tick [x] "Keep application group running after job completes" and disable all tests in SureBackup verification job?
When servers are launched, you will have full control over VM settings, including networking, and can set VM NIC to be on a different network rather than one initially set in a Virtual lab settings.

[Supraman]

Egor this is not to play around with my boss need to extract something off that device and the only way to get exchange service to work is have it in the surebackup along with the proper DCs. Now the option you made mention of to "keep the application group running after the job completes" is selected the problem, the issue is the job does not finished successfully and is failing.

When I tried adding another network connection under "Network settings" within the veeam lab setting in the I keep getting the "unable to resolve network setting for "%" network."

Lastly my case number is as follows: Case#05001400

[PetrM]

Hi Vinh,

As far as I understand, the server in question has 3 network adapters. Did you map all corresponding networks to the isolated ones in Virtual Lab settings? I never tested this scenario and cannot guarantee that it will work but you may try to specify any IP from the same subnet in the settings of this "non-pingable" NIC, it does not have a default gateway as far as I understood. After that, disable ping tests for the application group ("VM responds to ping on any network interface.") and run job again.

Anyway, if none of the proposals above work for you, then the best action plan is to continue working with our support team.

Thanks!

[Supraman]

Petrm,

I just got off a call with Tier two support and he indicated that we could not add additional isolated network in the virtual lab settings. He did indicated the problem appears to be network card priority settings for our exchange server which cant be really fix for what we need for the time being. So the workaround that he suggests was create two virtual labs one for the Exchange and one for our DCS. Once Exchange boots change the vNic network adapter to match that of the the DCS.

Before heading onto his called I did use my own work around for this issue which was to use instant recovery and change the vNic of all the machines I need and put them on a test network we have and that got us going with Microsoft support.

So it appear there are no real fix for this issue another making the change our or production server to reflect the network adapter priority. Lastly just so you know I did not have this issue with Surebackup prior to Version 11.

[knifeeven]

Hey all,

I am setting up surebackup and have been trying for quite some time. I get the message no matter what Application group I use. I think it is related to the isolated network but I am at a loss. Any help would be appreciated so I can quit spending 15 days to restore servers and test.

Best
SJ

[Mildur]

Hi Steve

It‘s difficult to help without knowing how your virtual lab is configured.
Please try the solution in this kb article:
KB 4070 - "No destination network for IP address"

If the kb article is no help, I recommend to open a support case (necessary for any technical issue before posting it to the R&D forums). Support will be able to guide you in the right direction after uploading the debug logs.

[Natalia Lupacheva]

Hi Steve,

Moved your post to the existing thread with the discussions about this issue.
Kindly provide your Support case ID - it's mandatory when you post a technical issue.
Also please follow KB article suggested by Fabian - it might help. And you can review this thread with discussions, might give you a hint.

Thanks!