can't delete user from 'Manage Credentials' due to 'in use' error

[edison5000]

The account won't let me delete it, but when I look at details for a reason, all I can see is that it is part of our domain (not what the account is being used for in Veeam).

I want to delete it because I noticed that this account is listed only as

username

despite being a domain admin user account. If I add the same account with

domain\username

Then an additional instance of it appears in the list, so now there's both of them. Only the one that has the domain\username seems to be able to deploy agents. I presume this means that somewhere in the deployment process I did this, but can't imagine how if it doesn't show the domain in front of it. We are only using domain accounts. Outside of reinstalling (erg no), suggestions?

Thanks!

[PetrM]

Hello,

Please open a support case as requested when you click New Topic and upload debug logs for our engineers. The described behavior looks like a technical issue. Also, please paste a support case ID over here for our reference.

Thanks!

[jrbaumann]

Funny, i am having the same issue.

[veremin]

The same issue requires following the same rules - kindly, proceed with opening a support ticket. Thanks!

[edison5000]

i gave up and reinstalled. Fortunately we weren't in production yet. If anyone figures this out for future reference, would be handy. : )