Service work, Veeam WA says not work

[SebekW]

Hello

Case #05782291

Service work, Veeam Windows Agent says - not work...
The tray icon shows a question mark.
The program cannot be started to make a backup.
Can run Configure Backup.
Which in step three says that multicopies cannot be created.
This program is completely broken.




Best regards
SW

[Mildur]

Hi SW

Thank you for the case number and welcome to the forum.

Such issues are not possible to analyze over a forum post.
The logs are missing in your support case. In case our support will take over your ticket (Free agent only gets support on best effort), they require the log files. A screenshot alone doesn't allow to do an effective analysis. Please add them to the case:
https://www.veeam.com/kb2404

If you cannot wait for supports answer, you may try to reinstall the Veeam Agent.
Also consider to reset the configuration database. Please note that will remove the entire agent configuration, also all jobs. Backup files won't be removed. Maybe it can help: https://www.veeam.com/kb2335

Best,
Fabian

[SebekW]

Hello
I've already completed the logs, downloaded via script...
I've installed a few times, it didn't help, I removed all veeam from the registry and from the system, accounts, %appdata%, literally everything everywhere. It didn't help either.
I will try this KB2335 again, let's see if anything helps.

best regards
SW

ps.
KB2335 done did not help
The agent does not start but I decided to configure the copy, it started and finally I got this message.

[SebekW]

I found a thread about this bug
https://veeam118.rssing.com/chan-50626506/all_p35.html

after check in CMD:

Code: Select all

winmgmt /verifyrepository

Information has been returned:

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C:\Windows\System32>winmgmt /verifyrepository
WMI repository is consistent

so I didn't go to the walkthrough because it's good

[Mildur]

Hi Sebek

Thanks for the update.
Can you maybe check the System UUID? Do you get any value? It should only contain letters and numbers.

Code: Select all

get-wmiobject win32_computersystemproduct | Select-Object -expandProperty UUID

Thanks
Fabian

[SebekW]

hello


is broken

[SebekW]

Hello
I fixed it
net stop winmgmt - If prompted to stop dependent services respond Y
net stop VeeamEndpointBackupSvc
net stop iphlpsvc
Again - net stop winmgmt
Open a Windows Explorer and locate the path to C:\ windows\system32\WBEM\ folder and rename the Repository folder to something else like Repository_OLD
Restart the computer

It seems to me that you do not need to stop the service again by entering the command

Code: Select all

winmgmt /resetRepository

The system corrected itself WMI

best regards
SW

[Mildur]

Hi Sebek

Thanks for the update. I'm glad that it is working again.

Thanks,
Fabian