NAS Backup of an NFS share 0 files considered "success"

[mark49808]

Case #05838688

I have Veeam backing up a remote NFS share by NAS backup. Works great in most cases except in this edge case.

If the veeam proxy has access to the NFS share due to the export allowing the proxy IP, it can see the folders within. However if those underlying folders does not allow anonymous/everyone permission to Read them, the backup cannot actually run, so you get this situation

Code: Select all

1/24/2023 11:01:06 PM :: Backed up 0 files and 2 folders (0 B)  
Status: Success

In reality there are 50TB of data within the folders, someone just messed up the permissions so the remote veeam connection to the NFS share running as anonymous(?) cannot access them.

Yet Veeam considers this a "Success" and therefore no notification that the backup actually did nothing.

I would expect that a backup of 0 files, 0 bytes, would trigger some alternate alert or at least a warning, if not an outright job failure status code. Otherwise I have to "trust" that some user did not chmod a directory and prevent the backup agent from accessing the folder.

How can I work around or alert on this? This is a dangerous situation.

[Mildur]

Hi Mark

I believe this is a known bug.
There is an issue where the job shows successful even when the proxy isn't allowed to access the files on the share.
If yes, we have a private hotfix available for this issue. Let me check that with support.

It should be solved in our upcoming release V12.

Update:
I have spoken to support management.
The support technician assigned to your case will review the logs again to determine if you are affected by the bug.

Best,
Fabian