api to connect to my.veeam?

[vcd1]

Hi,

I'm looking to automate/use command line to get status of support tickets in my.veeam.com. I'm looking to check daily the status if tickets and can't seem to find any details on an api. Anyone know of a way to do this?

[jorgedlcruz]

Hello,
This is not a Veeam ONE question per-se but more a generic one. I am not aware of any public API for tickets. But of course everything is based in APIs, so even if not public, I can see the next calls:

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curl 'https://my.veeam.com/api/support-cases/get-all-tickets?accountId=YOURACCOUNTID'

The problem is how to properly authenticate and get the required tokens, and access keys to pass to that URL. I can see the next after introducing user/password, but still I do not know what to take from this:

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curl 'https://login.veeam.com/auth/realms/veeamsso/login-actions/authenticate?session_code=ABCDEFGHJ&execution=1212121212&client_id=my-veeam-com&tab_id=12121212' -X POST 

Quite tricky, I think you might get better results using https://www.selenium.dev/documentation/webdriver/ which you can embed into powershell or pythong, and it navigates the website by itself, and can pass to console, or to anywhere, the results of the page.

Thank you

[vcd1]

Thanks for your response Jorge, was looking into that way too but seems a bit tricky alright.

[jorgedlcruz]

Take a look at the Selenium way of doing things, you might find that easier. It is like a navigating it yourself, and then extracts data, etc.

[RomanK]

Hello Ed,

As an idea, all support cases generate emails from support@veeam.com there could be status changes inside. Maybe it would be simple to track or parse Outlook emails with Powershell or similar.

Thanks

[vcd1]

Thanks Roman will look inot this as a workaround.

We get the emails but some are being missed so looking to automate a daily report, could look at an outlook solution but was hoping to get something straight from veeam.