Double Licensing - Same Server (File Level & VM Level)

[kenshoohustle]

Hi Everyone,

I would like to confirm regarding the licensing of Veeam.
We are backing up File level and VM level of our servers, but upon migrating the virtual servers to another physical server; the licensing of the backup jobs for File and VM levels are doubled.

Example:
FS01_D -- File level backup job, this is the drive D:\
FS01_VM -- VM level backup job

These 2 backup jobs before migrating the servers were counted as (1)one license since it is from just one virtual server.
However upon migration, we are now exceeding our license limit or are we missing something on this?
Is there a way to fix this without starting from scratch since it would take a lot more time to redo the backup process of each servers, these are file servers.

Please see images below for your reference.
1. License exceeds 15 instances.
https://imgur.com/vW7PX64
2. Sample doubled license. The VM license is being added once a VM backup job runs.
https://imgur.com/4JFlbcD




Hoping for your kind assistance. Thank you.

Best Regards,
Kent

[Mildur]

Hi Kent

How are you doing the file level backup? Veeam Agent or NAS backup jobs?

Protecting a VM with a VM backup job and an Agent backup job will only require a single license.
Protecting a VM with a VM backup job and a NAS Backup job will require multiple licenses.

I assume you use Veeam Agent file level backup jobs and migrated the VM within the last 31 days? When you migrate a VM from one Host to another Host, the ID of the VM changes. If you backup the VM directly from the host (no vCenter, no HyperV Cluster), Veeam will count it as a new object and assigns a new license instance. Therefore you will see 2 licenses for 31 days. After 31 days, the license of the old VM will get revoked.

You can revoke the license of the VM and Agent manually. In the next backup session, a new license will be assigned.
Please run this manual revocation and check the used license counter again.
https://helpcenter.veeam.com/docs/backu ... ml?ver=120

If you still see two licenses consumed (vm backup job, agent backup job), I recommend to open a support case and let them check the log files.

Best,
Fabian

[kenshoohustle]

Hi Fabian,

We are using Veeam Agent Backup.
See below image of the server VM backup and Agent backup. Disabled the VM backup for now.
https://imgur.com/lL6LBYJ

We used the "Restore entire VM" option of Veeam then targeted it to another host.
We will try revoking the license manually and run the backup jobs to check.

Thank you for the information and we will open a support case just in case it is still consuming 2 licenses. Again, your help is much appreciated.

Best Regards,
Kent