Case ID 06349316: ChannelError:ConnectionReset

[apolloxm]

My backup copy copy jobs with full sometimes got ChannelError:ConnectionReset. I have opened several cases but until now, it still can't find the root cause, I am feeling so bad about Veeam support Team. the latest case is 06349316 and old case 05890765.the case has been escalated to APJ level 2 support team, but it still can't find the root cause. they ask me to collect the network log, but it was hardly to collect it. Can someone help on this?

[PetrM]

Hello,

I doubt that you can find a solution on this forum as it's not a support forum. Moreover, most likely the error message does not come from our code but occurs due to a network outage during data transport from a source Data Mover to a target one. I believe the right way is to collect and examine network traffic dump, our engineers could help you with this task. Don't hesitate to escalate a support case if you feel that it's not on a right track.

Thanks!