Calculating job size stuck

[mossox]

case ID: #06369430
Veeam version: 12.0.0.1420 P20230718

Hello,

one of the backup jobs remains at "calculating backup job size".

Although, the job itself is beeing finished properly.

Looking at the task manager of the source machine shows that "Veeam Installer Service" keeps running with load of around 20% of cpu usage.

[Mildur]

Hello Manuel

Thanks for the case number.
I suggest to keep working with our customer support. We cannot troubleshoot such issues over a forum post. A current debug log package will also help to check for any sign of bottlenecks or if the process is frozen in the backend. It's currently missing in the case.
--> https://www.veeam.com/kb1832

Best,
Fabian