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Cannot Manually Mount External HDD
Case #07035154
Hello,
I'm trying to manually mount an external usb hdd unsuccessfully using recovery media and ssh. The error I recieve is "mount: /media/backup: mount point does not exist".
What am I doing wrong. Any help will be much apreciated.
Regards,
Hello,
I'm trying to manually mount an external usb hdd unsuccessfully using recovery media and ssh. The error I recieve is "mount: /media/backup: mount point does not exist".
What am I doing wrong. Any help will be much apreciated.
Regards,
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Re: Cannot Manually Mount External HDD
Hello Karl,
Why do you try mount device into /media/backup directory? There is no "backup" sub-directory.
Rovshan.
Why do you try mount device into /media/backup directory? There is no "backup" sub-directory.
Rovshan.
Rovshan Pashayev
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Re: Cannot Manually Mount External HDD
Hello Rovshan,
The full path where my backups are located is /media/backup/Veeam/servername-serv2 mailcow_server.
I entered sudo mount /dev/sdc1 "/media/backup/Veeam/servername-serv2 mailcow_server" but still recieve /media/backup/Veeam/servername-serv2 mailcow_server: mount point does not exist
I enter the path between " " because servername-serv2 mailcow_server has a space.
The full path where my backups are located is /media/backup/Veeam/servername-serv2 mailcow_server.
I entered sudo mount /dev/sdc1 "/media/backup/Veeam/servername-serv2 mailcow_server" but still recieve /media/backup/Veeam/servername-serv2 mailcow_server: mount point does not exist
I enter the path between " " because servername-serv2 mailcow_server has a space.
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Re: Cannot Manually Mount External HDD
Hello,
Can you show output of following command, from Veeam Recovery Media SSH session, before attempting anything ?
Rovshan
Can you show output of following command, from Veeam Recovery Media SSH session, before attempting anything ?
Code: Select all
ls -l /media
find /media
Rovshan Pashayev
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Re: Cannot Manually Mount External HDD
Hello,
veeamuser@veeam-recovery-iso:~$ ls -l /media
total 0
veeamuser@veeam-recovery-iso:~$ find /media
/media
veeamuser@veeam-recovery-iso:~$ ls -l /media
total 0
veeamuser@veeam-recovery-iso:~$ find /media
/media
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Re: Cannot Manually Mount External HDD
Hello Karl,
The sub-directories you mentioned are not present in this scenario. This is because they are visible when the operating system is booted and all directories are mounted.
However, when booted from Veeam Media Recovery, you observe a directory with the same name, but it is located under the booted ISO.
You may attempt to mount USB HDD to a different directory.
Rovshan
The sub-directories you mentioned are not present in this scenario. This is because they are visible when the operating system is booted and all directories are mounted.
However, when booted from Veeam Media Recovery, you observe a directory with the same name, but it is located under the booted ISO.
You may attempt to mount USB HDD to a different directory.
Rovshan
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Re: Cannot Manually Mount External HDD
Hello Rovshan
Do you mean /mediaHowever, when booted from Veeam Media Recovery, you observe a directory with the same name,
Not sure what you mean. The backup files are located in the path /media/backup/Veeam/hostname-serv2 mailcow_serverYou may attempt to mount USB HDD to a different directory.
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Re: Cannot Manually Mount External HDD
Hello,
When you boot from Veeam Media Recovery, that mount point does not exist. Because system does not boot, hence nothing is being mounted.
Question: Is that mount point NFS/CIFS or local volume?
Rovshan
Yes, I do.Do you mean /media
And they are visible when system is boot, aren't they?The backup files are located in the path /media/backup/Veeam/hostname-serv2 mailcow_server
When you boot from Veeam Media Recovery, that mount point does not exist. Because system does not boot, hence nothing is being mounted.
Question: Is that mount point NFS/CIFS or local volume?
Rovshan
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Re: Cannot Manually Mount External HDD
Hello Rovshan,
The reason I'm attempting to mount manually is because when trying to use the wizard by selecting Restore Volumes then Select Backup location, the external hdd was never visible.
Yesthey are visible when system is boot, aren't they?
Local Volume.Is that mount point NFS/CIFS or local volume?
The reason I'm attempting to mount manually is because when trying to use the wizard by selecting Restore Volumes then Select Backup location, the external hdd was never visible.
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Re: Cannot Manually Mount External HDD
Hello Karl,
Even if you mount a USB/HDD, it will be mounted to the Veeam Media Recovery runtime system.
Selecting and mounting a local disk will not display its content.
As you described your issue, related to the fact that you cannot see an external drive or removable storage device in the local disk list.
Please proceed with the case and await their findings.
Rovshan
Even if you mount a USB/HDD, it will be mounted to the Veeam Media Recovery runtime system.
Selecting and mounting a local disk will not display its content.
As you described your issue, related to the fact that you cannot see an external drive or removable storage device in the local disk list.
Please proceed with the case and await their findings.
Rovshan
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Re: Cannot Manually Mount External HDD
Hello Rovshan,
Thank you for taking the time with my issue trying to mount a hdd manually.
Over the past year starting in May of 2023 and onward I opened three case regarding not able to restore a backup due to not detecting my external hdd. Each time the case was closed after 7 days.
I may have to abondon using veeam as my backup tool.
Karl
Thank you for taking the time with my issue trying to mount a hdd manually.
Over the past year starting in May of 2023 and onward I opened three case regarding not able to restore a backup due to not detecting my external hdd. Each time the case was closed after 7 days.
I may have to abondon using veeam as my backup tool.
Karl
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Re: Cannot Manually Mount External HDD
Hi Karl,
Your case was closed without an answer because you have opened it for the community edition.
Community edition gets support on best effort. Best effort means, only if there is free capacity in our customer support team, cases from users of our free products will be worked on.
Please see our support policy for more information: https://www.veeam.com/support-policy.html
Back to your issue, try to do once of following:
- Copy content of the external USB/HDD into the local disk, new or existing, if you have storage capacity. If you cannot boot OS, use distribution's recovery media.
- Copy content of the external USB/HDD into the network file share or SMB and use it as backup source during recovery, if you have storage capacity.
- Create new custom recovery media (https://helpcenter.veeam.com/docs/agent ... tml?ver=60) and use to boot & list external devices again.
Rovshan
Your case was closed without an answer because you have opened it for the community edition.
Community edition gets support on best effort. Best effort means, only if there is free capacity in our customer support team, cases from users of our free products will be worked on.
Please see our support policy for more information: https://www.veeam.com/support-policy.html
Back to your issue, try to do once of following:
- Copy content of the external USB/HDD into the local disk, new or existing, if you have storage capacity. If you cannot boot OS, use distribution's recovery media.
- Copy content of the external USB/HDD into the network file share or SMB and use it as backup source during recovery, if you have storage capacity.
- Create new custom recovery media (https://helpcenter.veeam.com/docs/agent ... tml?ver=60) and use to boot & list external devices again.
Rovshan
Rovshan Pashayev
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Re: Cannot Manually Mount External HDD
Hello Karl,
Please check the following Knowledge Base page, https://www.veeam.com/kb4183, specifically the 2nd scenario, which might be helpful for you.
Rovshan
Please check the following Knowledge Base page, https://www.veeam.com/kb4183, specifically the 2nd scenario, which might be helpful for you.
Rovshan
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Re: Cannot Manually Mount External HDD
Hello Rovshan,
I recieved a reply back yesterday from support for the mounting issue. I am glad to say that I was able to mount the external usb hdd.
Before mounting the hdd I entered the command: sudo mkdir -p /media/backup then sudo mount /dev/sdc1 /media/backup.
I was able to navigate to my directory where the backup files were located.
Karl
I recieved a reply back yesterday from support for the mounting issue. I am glad to say that I was able to mount the external usb hdd.
Before mounting the hdd I entered the command: sudo mkdir -p /media/backup then sudo mount /dev/sdc1 /media/backup.
I was able to navigate to my directory where the backup files were located.
Karl
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