How to fix Backup that won't cancel

[skirsch]

My backup stopped at 9%. Restarting the agent resulted in a backup that wouldn't cancel.

Logs had stuff like:

Code: Select all

[23.12.2023 01:21:34] <09> Info           [AP] (1009) output: --asyncNtf:--vdisk_corrupted:\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3
[23.12.2023 01:21:34] <34> Info           [AP] (13c4) output: --asyncNtf:--vdisk_corrupted:\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3
[23.12.2023 01:21:34] <14> Info           [AP] (0a16) output: --asyncNtf:--vdisk_corrupted:\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3
[23.12.2023 01:21:35] <19> Info           [AP] (a9e6) output: --asyncNtf:--stg_size:71349334016:0
[23.12.2023 01:21:40] <16> Info           [AP] (a9e6) output: --asyncNtf:--stg_size:71411257344:0
[23.12.2023 01:39:35] <01> Info     [AP] Waiting for completion. Id: [0x309d152], Time: 00:30:00.0125725
[23.12.2023 02:09:35] <01> Info     [AP] Waiting for completion. Id: [0x309d152], Time: 01:00:00.0268889
[23.12.2023 02:39:35] <01> Info     [AP] Waiting for completion. Id: [0x309d152], Time: 01:30:00.0326484

Solution was:
1. Go to Windows task manager and cancel all the Veeam processes
2. Start a new Active Backup.

[Mildur]

Hi Steve

Thanks for sharing your solution.
For future readers, it's advisable to open a support case, especially if the issue recurs.

Best,
Fabian