Azure file backup from one tenant to another

[lalloa]

Hi all,

I have successfully backed up and restored Azure VMs from a source Azure tenant to a target tenant. I'm now trying to do the same with some files stored in an Azure File Share. This is my scenario:

• Backup is done on a source tenant and restored in a different tenant (target). This is the main requirement

• The source Azure file share has no public access (Public network access is disabled). The Identity-based access is configured on the file share

• The target Azure file share has no public access (Public network access is disabled)

• The Veeam Backup Appliance is running in the source tenant

• Backup must be stored in the target tenant

I'm able to run the backup (policy setup and running successfully). This is using a service account with access to the source tenant. However when running the restore into the target tenant (using a service account with access to it) I get this error:

Code: Select all

Failed to restore file /Documents/TEST.pdf: This request is not authorized to perform this operation.
RequestId:6bd6e4b6-c01a-003b-5ace-609ee0000000
Time:2024-02-16T11:52:56.0764734Z
Status: 403 (This request is not authorized to perform this operation.)
ErrorCode: CannotVerifyCopySource

Do I get this error because the destination is not capable of reaching the source storage account? Is it even possible to achieve what I want without opening a direct connection between the two tenants like using a private endpoint?

[nielsengelen]

Hi Alessandro,

I'm not sure if this specific scenario is fully supported but will verify it and let you know. The error sadly can mean a lot of things or maybe it is just a permission issue.

[lalloa]

Hi Niels,

and thanks for your reply. Do you know roughly how long is going to take for you guys to verify my scenario? Unfortunately I'm on a strict deadline and while Veeam is ticking all the boxes for the other scenarios I'm covering, if the file share backup and restore is not possible I will need to look around for a different solution/product.

Thanks for your help.

Alessandro

[nielsengelen]

Hi Alessandro,

Can you clarify if you enabled private mode deployment or not in our product?

[nielsengelen]

Hi Alessandro,

We have done some tests and this should work. Could you please open a support case and let us know the case ID so we can analyze this deeper?

Thanks!

[lalloa]

Hi Niels,

thanks for looking into this. The support case number is #07147019.

Thanks
Alessandro