Backup Copy Job Fail after new Active Full Backup

[lurulak]

Hi Everyone

About two weeks ago we ran out of disk space on the drive, where our Veeam backups are stored. I decided to delete older backups from this drive. Before this, I made sure, that they were copied successfully (through Veeam Backup Job).

After this deletion, I did a "rescan" on Backup Repository:
https://helpcenter.veeam.com/archive/ba ... ories.html

and after that I removed "Missing Restore Points":
https://helpcenter.veeam.com/archive/ba ... point.html

Afterwards I performed an "Active Full" on the respective Job. The job ended "successfully" but now I get the error message "Some restore points were not processed" as soon as "Backup Copy" starts. The message "Task was not processed in the current session" appeared on the VMs.

Veeam recommended to re-enable (disable/enable) the backup job but the error still remains.

Today I saw in advanced settings of this job, that Backup mode is "Incremental with periodically synthetic full backups on Sunday". Additionally I saw, that the "normal" backups (not Backup Copy) were stored in a new folder. Original Folder "BackupfolderXY", new folder "BackupfolderXY_1".

What would you recommend to solve this issue? I already have a case open (#07158658).

Thanks in advance. I hope you can assist me as I'm new with Veeam Backups.

Kind Regards,
lurulak

[Mildur]

Hello Lurulak

I recommend to keep working with our customer support team. We cannot investigate and try to solve situations with technical issues over a forum post without having access to the backup system and debug logs.
It seems the case is already running for a few weeks. If you are unhappy about how the case goes, you can always use talk to a manager option: https://www.veeam.com/kb2320

Best,
Fabian