backup copy errors for OneDrive backups backups fine

[rtheseeker]

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3/25/2024 10:45:11 PM :: Copying OneDrive XYZ  (XXX) (https://xyz.mysharepoint.com/personal/xyz) failed with error: Site info dd11f5bd-8724-42f1-a803-ac98f9edd722 for point in time 3/25/2024 9:35:53 AM was not found. :: 0:00:08

We keep getting these backup copy errors only for onedrive; no errors on the corresponding backup job itself; just the backup copy. I have a case opened with Veeam support 07196435

The concern I have is primary repository(90 days) and secondary repository(immutable, long term) have different retention; just want to make sure that there is a retention point available on the secondary storage when the primary retention expires. We have snapshot level retention configured on both repositories


Have few questions

- If a backup copy fails to copy due to this error; during the next backup copy session; will it copy the previous restore points for that user as well; if that's the case then I can probably ignore these and only look at these errors once a week and investigate further only if certain users are having this issue as all this data will anyways be available on the primary repository ; however if this is not how it works; may have to look at these everyday
- I have noticed that for some backup jobs they rerun and then followed by a backup copy job however there is one job which although may rerun the backup job however it only runs the backup copy job once; I have checked setting on both jobs and they appear to be exactly same

Code: Select all

3/25/2024 10:45:11 PM :: Copying OneDrive XYZ  (XXX) (https://xyz.mysharepoint.com/personal/xyz) failed with error: Site info dd11f5bd-8724-42f1-a803-ac98f9edd722 for point in time 3/25/2024 9:35:53 AM was not found. :: 0:00:08

[Mildur]

Hello Rajeev

If a backup copy fails to copy due to this error; during the next backup copy session; will it copy the previous restore points for that user as well;

It depends on the copy schedule type you have configured.
With Immediate copy, we will retry to transfer all missed restore points between the issue happened the first time and the issue was fixed.
But when you choose periodic (Daily at this time, periodically every ...), we will only copy the latest restore point.

I have noticed that for some backup jobs they rerun and then followed by a backup copy job however there is one job which although may rerun the backup job however it only runs the backup copy job once; I have checked setting on both jobs and they appear to be exactly same

Best to ask within your support why that happens. I don't have access to the debug logs and/or log debugging tools.
For backup jobs you can configure retries in the job properties: https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=70
Backup copy jobs do not have a retry setting, but they will automatically grab the data not copied yet at their next processing time.

Best,
Fabian

[rtheseeker]

the option we have configured is "Immediate copy"; so as I understand if I do not see the same users in the next backup copy error; I presume the previous restore points for the user are copied;
say first backup copy genrates error related to OneDrive account A; the second backup runs and the second backup copy generates error relating to Account B but no error related to Account A anymore; as the option is Immidiate copy; I presume in the second try it would have copied all the restore point for account A. Is there a way to validate is aprt from browsing the restore from second repository (Glacier)

[Mildur]

Hi Rajeev

so as I understand if I do not see the same users in the next backup copy error; I presume the previous restore points for the user are copied;

Yes, it must be. I recommend to ask within your support case if all users are copied in the latest copy runs. Support has access to the log files and can confirm if the restore point was copied or not.

Is there a way to validate is aprt from browsing the restore from second repository (Glacier)

Logs or browsing restore points. Or you could try PowerShell.
I would start with Get-VBOEntityData and the restore point parameter to check if the user exists in each restore point.
https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=70

Best,
Fabian

[rtheseeker]

thanks running the command does return the positve result when ran for the user the one showing failures on the backup copy job
so I presume the data is getting copied across; I willl try look in the logs as well
Get-VBOEntityData -Repository $copyRepo -Type User -Name "Username"
OneDriveBackedUpTime OneDriveUrl
-------------------- -----------
3/27/2024 6:24:09 AM {https://.....}

[rtheseeker]

when using the powershell script is it picking up this data off local cache or actually doing an api requets to BlobStorage?