Agent-based backup of Windows, Linux, Max, AIX and Solaris machines.
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jw_park
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Network backup issue after Veeam V&R is upgraded.

Post by jw_park »

Case #07204358 — Network backup issue
(both windows and linux have same problem)

A server has 2 network adapters. one is for service, the other is for backup. When Veeam B&R was version 11, the server used OS backup as the network for backup. After Veeam B&R is version 12, the server use OS backup as the network for service. I want to why the network was changed.
The Veeam B&R was upgraded at 2024/03/12 08:00~12:00. But Client agent has not upgraded. it means the client agent version is 11.

below is the log
#Edited by Mod: Removed Logs, our forum policy doesn't allow to upload logs to this forum

path : /var/log/
file name : message
#Edited by Mod: Removed Logs, our forum policy doesn't allow to upload logs to this forum

Code: Select all

path : /opt/veeam/deployment/PackagesRegistry/VeeamTransport
file : PackageInfo
binaryName = veeamtransport
clientCertPath = /opt/veeam/transport/certs/client
configPath = /opt/veeam/transport/VeeamTransportConfig
path = /opt/veeam/transport
port = 6162
serverCertPath = /opt/veeam/transport/certs
version = 12.0.0.1423

path : /opt/veeam/transport
file : VeeamTransportConfig
AgentOrphanTimeoutSec=1200
AgentHangTimeoutSec=3600
FipsMode=1
AgentShutdownTimeoutSec=60
ServicePort=6162
ServiceUser=root
BaseLogDirectory=/var/log/VeeamBackup
IptablesAutoupdate=0
AgentOomScore=10
TransportOomScore=-1000
MaxLogSize=15728640
MaxLogCount=10
LocalLinuxAutoOpenPortsOnThisHost=1
RestrictedMode=0
FYI, I has opened the case which is related in this problem. However, the answer is that it is not possible to find cause. So, I post it.
Please find the cause.
Thank you.
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jw_park
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Posts: 4
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Joined: Apr 04, 2024 12:40 am
Full Name: JaewanPark
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Network backup issue

Post by jw_park »

Case #07204358 — Network backup issue
(both windows and linux have same problem)

A server has 2 network adapters. one is for service, the other is for backup. When Veeam B&R was version 11, the server used OS backup as the network for backup. After Veeam B&R is version 12, the server use OS backup as the network for service. I want to why the network was changed.
The Veeam B&R was upgraded at 2024/03/12 08:00~12:00. But Client agent has not upgraded. it means the client agent version is 11.

Below is the client server nic information.

Code: Select all

Ethernet adapter Local Area Connection 19: 
   설명. . . . . . . . . . . . : Nutanix VirtIO Ethernet Adapter #5
   MAC Address . . . . . . . . : 50-6B-8D-88-BD-79
   Link-Local IPv6 Address . . . . : fe80::81ab:7745:fa63:d443%34(default)
   IPv4 Address. . . . . . . . . : 172.16.16.37(default)
   Subnet Mask . . . . . . . : 255.255.255.0

Ethernet adapter Local Area Connection 18:
   설명. . . . . . . . . . . . : Nutanix VirtIO Ethernet Adapter #4
   MAC Address . . . . . . . . : 50-6B-8D-25-87-30
   IPv4 Address . . . . . . . . . : 172.16.13.52(default)
   Subnet Mask . . . . . . . : 255.255.255.0
   default Gateway . . . . . . : 172.16.13.1


'Ethernet adapter Local Area Connection 19' is the network for backup.
'Ethernet adapter Local Area Connection 18' is the network for service.

Below is the client server route information.

Code: Select all

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination      Netmask     Gateway      Interface    Metric
          0.0.0.0          0.0.0.0      172.16.13.1     172.16.13.52    261
        127.0.0.0        255.0.0.0             On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255             On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255             On-link         127.0.0.1    306
      172.16.13.0    255.255.255.0             On-link      172.16.13.52    261           <----
     172.16.13.52  255.255.255.255             On-link      172.16.13.52    261
    172.16.13.255  255.255.255.255             On-link      172.16.13.52    261
      172.16.16.0    255.255.255.0             On-link      172.16.16.37    261          <----
     172.16.16.37  255.255.255.255             On-link      172.16.16.37    261
    172.16.16.255  255.255.255.255             On-link      172.16.16.37    261
        224.0.0.0        240.0.0.0             On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0             On-link      172.16.16.37    261
        224.0.0.0        240.0.0.0             On-link      172.16.13.52    261
  255.255.255.255  255.255.255.255             On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255             On-link      172.16.16.37    261
  255.255.255.255  255.255.255.255             On-link      172.16.13.52    261
===========================================================================
Persistent Routes:
  Network Address   Netmask Gateway Address    Metric
          0.0.0.0          0.0.0.0      172.16.13.1    Default
Below is the logs that i find. And I guess the reason why the network is changed.
path : C:\ProgramData\Veeam\Backup
file : Svc.VeeamInstaller.log
#Edited by Mod: Removed Logs, our forum policy doesn't allow to upload logs to this forum

====================================================================================================
path : C:\ProgramData\Veeam\Endpoint
zip file : 2022-03-16_Svc.VeeamEndpointBackup.zip
filename : 2024-04-02T225537_Svc.VeeamEndpointBackup.1.log
#Edited by Mod: Removed Logs, our forum policy doesn't allow to upload logs to this forum

FYI, I has opened the case which is related in this problem. However, the answer is that it is not possible to find cause. So, I post it.
Please find the cause.
Thank you.
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Mildur
Product Manager
Posts: 11027
Liked: 3028 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:
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Re: Network backup issue

Post by Mildur » 1 person likes this post

Hi JaewanPark

Welcome to the forum.
I removed your log snippets from this forum post. Please do not post any logs to this forum as requested by our forum policy. We are not a support forum and the team behind this forum doesn't have the tools to investigate log files.
In the future, please consider to use the Talk to a manager option if you are unhappy about your case. Your support engineer has the option to escalate the case to the next tier if required. If it's a bug, then it needs to be escalated through the case to our RnD teams.

To come back to your question. I'm not aware of any changes but I will ask around in my team.

Best,
Fabian
Product Management Analyst @ Veeam Software
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jw_park
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Re: Network backup issue

Post by jw_park »

Thank you for explaining how to use forum.
Then, if I want to escalate the case which i can not be solved at 'my.veeam.com', could you tell me the way?..
Because my customer wants to the reason.
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Mildur
Product Manager
Posts: 11027
Liked: 3028 times
Joined: May 13, 2017 4:51 pm
Full Name: Fabian K.
Location: Switzerland
Contact:
Contact Mildur

Re: Network backup issue

Post by Mildur »

Hi JaewanPark

Sure. We have documented the process here:
https://www.veeam.com/kb2320

Best,
Fabian
Product Management Analyst @ Veeam Software
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jw_park
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Joined: Apr 04, 2024 12:40 am
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Re: Network backup issue

Post by jw_park »

Thank you for helping me!!
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