Unable to start Veeam Backup Service after July patching

[Suzii]

Hi All,

After server patching and the mandatory reboot the Veeam Backup Service is not starting/staying started.

After doing some research we found an artice from 2 days ago and someone else has the same issue. They removed KN5040434 and this fixed their issue, it hasn't fixed ours.
We remove the patch overnight, rebooted this morning with the same error - Error 1064. Event log is "Failed to get Installer's DLL distribution version".

As this is our primary site and >90% of our backups are run on this server we really need some help.

Logs have been uploaded on the support ticket

Technical Support Case Number is 07342746

[Mildur]

Hi Suzii

I checked the case and it's already solved.
Next time, please give our customer support team enough time to investigate the issue before coming to our forum.

In case of an emergency or if you don't hear back from support, please use the "Talk to a Manager" button in the support portal:
https://www.veeam.com/kb2320

Best,
Fabian