Issues with Upgrading from: 12.1.0.2131_20231206 to 12.1.2.172_20240515 No support in 12 hours with P2

[MyLocalData]

Case: 07351615

Upgrading from: 12.1.0.2131_20231206 to 12.1.2.172_20240515. I have attempted to use the 2GB patch file directly on the server, deploy patch using our VCSP portal, and using the latest IOS with the same results.

While attempting to upgrade VBR, I am prompted with issue described here: https://www.veeam.com/kb4542
I am not able to run command: C:\Program Files\PostgreSQL\15\data\pg_ident.conf as I am posted with the error: Class not Registered.
VBR is installed on Windows Server 2022 with NO desktop experience.
I have attempted to run as administrator, use the "runas" command.
There is only one administrator account on the OS, and this same account can access VBR using the VBR Management Console.

We got an initial email from support asking what versions we were upgrading from and to, then radio silence for over 12 hours. We've reached out several times on deaf ears

[Mildur]

Hello,

Welcome to the forum.
If you feel, the case is not going forward, you need to use our "Talk to a manager" button. That will bring attention to your case and our support management team will take care of it.
https://www.veeam.com/kb2320


Best regards,
Fabian

[MyLocalData]

15 Hours and still no support rep. Management couldn't even get our technician's name correct. Requested for a "follow the sun" and one hour later, nothing. However, support did send an email asking us to "update the ticket" as they have not heard back from us. Checked the ticket in the portal and the last replies were from us, 14 hours ago...

Someone please escalate this.

[Mildur]

Hello

The ticket can only be escalated by you personally using the above-mentioned Talk to a Manager option.

This forum is run by our RnD-Team, Support is a separate organization at Veeam. Unfortunately we have no control over processes in our Support department, nor can we force them to do some about some particular ticket.

You should provide feedback you have about how your case was handled directly to our Support management, as only they can action it.

Best,
Fabian

[Andreas Neufert]

Running Veeam Backup & Replication on a windows system without desktop experience is not supported. Likely upgrade fail as the specific windows software components are not present.