Upgrade VBR 9 to 12

[SerSunal]

My question is.
I have a Veeam 9 perpetual license with active support.
Can I update to version 12? Or I have to pay for a new license.
I know that to go from version 9 to 12 I must first update to version 10.

[PetrM]

Hello,

As mentioned in our release notes (page 36), if you are upgrading from a version earlier than 10a (build 10.0.1.4854), please contact Veeam Technical Support. Regarding the license, I believe you simply need to open a separate case of the licensing type with our licensing department.

Thanks!

[SerSunal]

Thanks for the reply. Technically I understand that the same license file cannot be used. But the query may be silly, but having Veeam version 9 and with active support, can I open a case requesting the license file for Version 12 at no cost?

[ybarrap2003]

: @SerSunal please review Veeam licensing policy at link - https://www.veeam.com/legal/licensing-policy.html sections 1.8. It also has a renewals email address and form you can fill out

[david.domask]

@SerSunal,

Sorry to my colleagues for a contradiction, but you should already have the "new" license in your MyVeeam.com portal (https://my.veeam.com). Check under the Licenses section and you can click on a given license (Get License key) and it will give you the option for which version:



If you do not see the option for previous versions, then indeed please open a Support Case with a Licensing Type and allow Veeam Licensing Support to review the situation.

[SerSunal]

Thanks for sending the link. In one of the points in 1.8 it says that the update could have a cost. Would you know what cost you are referring to? I have made several upgrades and have never been asked for an additional cost.

[ybarrap2003]

@SerSunal as @david.domask mentioned above. Please check your dashboard for available licenses. For any sales related information on cost. You will have to reach out to your Veeam sales team

[ITP-Stan]

If you have always payed the yearly renewals, you already have a license for the latest version.
Just as David said, look in the MyVeeam portal.