Object Storage (500 GB) VBR License Pulse SKU

[EricinIT]

Hi,

There's a "Object Storage (500 GB)" VBR license that showed up on one of my client's VBR servers who is doing object storage backup. However, there's no SKU to add to the VBR license in Pulse for the points. The points are the same as the File Share backup of 10 points. This appears to be either development didn't communicate this was a new SKU to the Sales team or it wasn't supposed to be released.

I have a support case, which is # 07348906, but they have been unable to figure this out for about a month. Please advise.

Thanks,

Eric

[david.domask]

Hi Eric,

Thank you for sharing the case number. Looking at the case, it sounds like an update is still pending from the relevant internal teams, so I would ask that you please continue with Support -- your patience is appreciated thus far.

If there are concerns on the handling of the case, please use the Talk to a Manager button in the Veeam Support Portal (my.veeam.com). Support Management will review the concerns and can follow up to check why there is a delay in the response for this request.

[Gostev]

Pulse is not in the scope of Veeam R&D responsibilities however I've shared the above with the right leader at Veeam. The issue was immediately clear to him and they will update Pulse SKUs ASAP. Not sure why this got stuck in support for a month though, when the problem seems obvious... something to review for them later I guess.

[EricinIT]

Thank you!

Eric