VeeamONE reports not working

[jcofin13]

Noticed this morning that any and all canned or custom reports will not run when you hit preview. I am on 12.1 and went in this morning to run a custom report on job backup jobs and it opens a new browser tab and just says Error....invalid query string. Here's what you can do: go home.

I then tried non-custom reports and some of the canned ones and they all do this. All the VeeamOne services are running and i dont see any problems in the full client or the web interface. I cant say when this issue started as we dont use this feature very often (yet) but do have some custom reports we pull for audits etc.

I have tried Firebox and Edge and gotten the same results.

I am not sure where to look or what to check next. I dont know when this started but id suspect after we upgraded to 12.1 for all our Veeam instances several months ago.

[RomanK]

Hello jcofin13,

The root cause could be anything and log investigation required. Please open a support case and provide a case ID in this thread so we can collect all the additional details and investigate it accordingly.

Thanks

[jcofin13]

It looks like its just the "Preview" button that does this.

If i go to "share" and copy url for the report and put it into a new browser tab then it shows up as expected. Ill try a support ticket. It has to be something simple.

[RomanK]

Hello jcofin13,

Yes, it is almost always something simple. For example, the issue could appear when the link used to access the Web Client differs from the one indicated in the desktop shortcut. But we need to check the logs to confirm that and fix it. Otherwise, at best, we won't guess, at worst, it will get even worse.

Thanks