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t7MevELx0
Service Provider
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Processing Error: Unable to serialize Veeam Archiver information.

Post by t7MevELx0 »

Is this expected behavior? I am trying to backup a Veeam Backup for Microsoft 365 proxy VM. There's a client that signed up for our service and they have an "&" in the name, which was used in the creation of their backup repo, and thus this is in the proxy.xml file. So when VBR tries to backup the proxy VM, it sees the & in the XML file and bombs out. VBR will not backup this proxy VM (agentless).

I tried to ask the support agent if they think installing the Windows agent would fix this, but that just confused them.

When are we going to have a configuration backup for VBO?

Case #07453372
david.domask
Veeam Software
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Re: Processing Error: Unable to serialize Veeam Archiver information.

Post by david.domask »

Hi t7MevELx0,

Thank you for sharing the case number; the behavior is not expected, so please continue working with Support. I am asking Support Management to please review the case as I can see there's been a bit of confusion on some details on the case, and a more clear action plan will be delivered in the case.

Should you have concerns about the handling of a case, use the Talk to a Manager button from the Case Portal to connect with Support Management. They will review the case and the concerns and align appropriate resources.
David Domask | Product Management: Principal Analyst
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