Support team unresponsive for over a week

[JerrySeltzer]

I opened a ticket (Case #07483239 ) on October 29th about an issue backing up a SharePoint list and never heard anything from a support engineer. I got a general greeting email later that afternoon saying the case would be transferred to a permanent engineer but I've heard nothing since despite multiple requests for updates. I understand issues taking a while to resolve, but no feedback at all in over a week is unacceptable customer service.

[dotdk]

Same here, although its "only" 5 days now without any response in Case # 07487899 which also relates to an "SharePoint list: File Not Found." error.

[Gostev]

Guys, remember this is R&D forum. Our Customer Support does not report into R&D, and our Support Management doesn't read R&D forums. While it's only them who can solve support issues such as breached SLAs on responses from support engineers. Our forum rules explain how to reach out to Support Management, quoting them below for convenience:

Please do not post here with the sole purpose of escalating a support case or providing feedback on your support experience. Instead, contact the Support Management directly using the Talk to a Manager form under the Support section of the Customer Portal. To send feedback to management teams of any other department, please use the Veeam Feedback Form at vee.am/feedback