How to file a ticket with CE

[jonasd914]

Can someone please explain the procedure? I had a full trial at one time, but ended up testing on CE, and that's what my program's license says.
When I log into my account to open a ticket I see this and it won't let me open a ticket:

You don't have an active evaluation license for this product.
Please visit the Veeam Customer Portal to manage your licenses or Contact Sales to extend your trial or purchase licenses.

Now what?

[Mildur]

Hi Jonas,

To open a technical case for the Community Edition, please select "Free products > Veeam Backup & Replication Community Edition" in the support portal.



If that’s not working, unfortunately, there's not much I can do since the RnD forum team doesn't manage the support portals. Have you tried opening a "General Inquiry" case to provide this feedback or request directly to our support team? If not, please give it a try and let me know if it also doesn’t work.

Best,
Fabian

[Gostev]

If you are really testing, then I would contact Sales and get extended trial, as you will get proper support with that. As Community Edition support cases are picked up from the support queue only when there are available engineers who have no support cases from paying customers to work on, which happens relatively rare. Last I looked a couple of years ago, only about 20% of CE support cases were being processed, and that's average across the entire year. But there are also periods in the year when support team is overloaded and then no CE cases are processed at all.