Self Service restore portal show data but Exchange explorer dont

[edh]

Hi,

Case #07516317

First of all, I would like to know what is happening lately with support tickets. They take your ticket in the USA and do nothing. They take your ticket in "India or watherver new location" and they reply with random things based on the first thing they find.

Until finally someone arrives in my European area and properly handles the ticket. What the heck is going on? I have a ticket with Level 2 priority dated November 25th and the typical response from . didn't arrive until November 1st. "Click on the company instead from job and try to restore from there."

Having said that...

We have a case where a Veeam Office 365 customer is able to view an August Exchange mailbox from the Auto Restore portal but from Veeam Explorer that user appears empty.
Recovering the entire mailbox from the Autostore portal is not a task that anyone wants to do, since it does not allow a complete restoration of the mailbox, only granular and batch restoration.

I dont know if explorer timed out when created index or what happened but we need a solution.

Customer requested a PST from the account more than a week ago...

Regards,

[Mildur]

Hello Manuel,

I'm sorry to hear about the challenges you're experiencing. Although I can't provide more information from the R&D perspective regarding your case handling, I have already reached out to our support management to review your case feedback and the restore issues you're facing.

Best regards,
Fabian