Problem with service of Veeam Agent for Microsoft Windows.

[virusek392]

Hi,
I can't run the VA Service, because it's show me:



I dont' understand it, because this servive operates all the time.



Below, i providing additional information:





Additionally, during the test, I disabled the firewall and the ESET antivirus engine

Kind regards
Lukasz

[Dima P.]

Hello Lukasz,

Thank you for the detailed explanation! Mind me asking if that happened instantly after the upgrade or it was just a random service stop and agent was previously working without any issues? Any chance you have a support case to share?

[virusek392]

Hello Dima P.
The problem appeared suddenly in version 6.2. I thought it would be resolved after installing version 6.3.

[Dima P.]

Understood, can you please raise a support case via Veeam Agent for Windows UI and let me know the case id? We need debug logs to understand the root case.

[virusek392]

Understood, can you please raise a support case via Veeam Agent for Windows UI and let me know the case id? We need debug logs to understand the root case.

Case # 07541216

[Dima P.]

Thank you Lukasz! Investigating...