"Failed to update license" with Community Edition after Update to v8

[msobm]

I have updated my Veeam 365 to v8.
Since then i get an E-Mail every night with this error:

License update interrupted:
Failed to check for license update

When I run the PowerShell Command "Update-VBOLicense" i get the following error:
Update-VBOLicense: Failed to check for license update: Incorrect data for the query.

No Problems with Paid Licenses, just Community and NFR. Anyone else has this Issue?

[charlespick]

Yup, I am getting the email as well. I suspect it is a bug with the licensing service that was not discovered before launch given NFR is not their top priority and it'll be fixed soon.

[Mike Resseler]

Hmmm, this should not supposed to happen. I will forward this to the responsibles to figure out what is going on.

Sorry about this

[Mike Resseler]

Update:

I was wrong. We have never supported this. Only paid licenses get automatic upgrades, for NFR and Community (although you should not have a license for this) you should request a new license as they cannot be auto-upgraded.

We are aware that the product tries to do this auto-update, and we will fix this in one of the upcoming updates in the product.

[msobm]

@Mike
For NFR i should be able to request a License, currently i can only download a v7 license, but i can request that with a case at veeam.

But there is no Community License i can download as far as i know, isn't it?
I install the Product without a License and it operates with a Community License, i never requested a License for that.

Regards,
Michael

[Mike Resseler]

Correct,

For the NFR, use the method you have used before to get a new one
For Community license, we are aware of the bug and we will try to fix that as soon as we can

[msobm]

Thanks Mike.
As the Backup currently is working that is no time critical issue, but maybe this is just a grace Period after which the Backups do not work anymore.

FYI:
The Error Message for Community Editions seems a bit different (Message in the first Post is from NFR):

License update interrupted:
Paid license is not installed.

[Mike Resseler]

It should continue to work for community edition, but for NFR I would request a new one for v8 because that one will stop working anyway after a specific point in time

[ITP-Stan]

Same problem after upgrade, with a community edition i have at home.

[Leitner]

Same here.

[Gr1pen]

This is greyed out and not possible to uncheck.

[Mike Resseler]

As I said before, with community edition there is no actual license. We are aware of the bug and will fix it in one of our updates.

Cheers
Mike

[marcbreuer]

Despite several updates, I still encounter this error with the Community Edition. Is there an estimated time for a fix or some kind of workaround?
Thanks!

Best regards,
Marc

[Polina]

Hi Marc,

There's no ETA atm. The only workaround is to install a paid license.

Thanks!

[m.novelli]

This stupid warning need to be addressed... ASAP

Marco

[Polina]

Hi Marco

May I ask why it is so critical to fix ASAP?

[m.novelli]

One warning email every some hours from many VBO installations...

...
...

[Polina]

May I also ask how many Community Edition installations you are running?

[m.novelli]

We have nearly 100 customers of VBO and VBR

I suppose 10 - 15% on free editions

I've left most of VBO on v7 due to major rework on v8 , waiting for something like v8.1

Marco

[Polina]

Marco, please note that according to our licensing policy, you cannot use Community Edition to provide services.

You may not use the Free and Community Edition Licenses to provide services to third parties (including support and consulting services for existing Free and Community Edition License installations) or to process third-party data. Your use of Free and Community Edition License products is provided as-is, without any representations or warranties of any kind, and is at Your sole risk. Veeam has no obligation to support, maintain or provide any assistance regarding any of these licenses.

[m.novelli]

I though you asked the quantity to push up the solutions for the "Failed to check for license update"

Marco

[Gostev]

Marco, in your case the solution would be to get in compliance with the Veeam Licensing Policy.

One warning email every some hours from many VBO installations...

Based on this you're clearly providing your customers a service based on CE, which directly violates our EULA.
So don't get upset with Polina highlighting an obvious issue - it's much better to hear this from PM than from Legal

[m.novelli]

Ok ok sorry, I just pinged this post expecting someone interested in solving the issue not blaming a Partner with nearly 100 customers

Marco

[Polina]

Marco,

No blaming at all, I'm just worried that should you as a partner need help from our support team, you won't be eligible to get it because of the EULA/licensing issue. And also being compliant will help you to get rid of the issue with those warnings )

[DHuppertz]

Hello together,

with new version 8.1.0.305 it's still not possible to unselect "update license automatically"

Kr
Dieter

[dfehse]

Hi
is there any news on this? Since last September we have this annoing E-Mails every day. PLS VEEAM correct this!
Rds Daniel

[Polina]

Hi All,

it's still not possible to unselect "update license automatically"

For the Community Edition, this option is enabled by default and it will remain enabled. This is by design of Community Edition, rather than a bug in the product.

We'll fix the minor issue mentioned above in one of the next product updates.

Thanks!

[ITP-Stan]

I get that it's not a priority, because only the community edition is affected.
There is a thin line between, not a priority and leaving it in on purpose to annoy people who use the free version.