Failed to get information about applications in the guest OS

[bambaleon]

Hello.

Incremental backup of centos7 vms finishes with warning:
" Failed to get information about applications in the guest OS."
Provided account is in sudo group
Connection test is failed for SSH, but it's passed for VIX.
Do you have any hints for this?

#07541158

[david.domask]

Hi Jakub, welcome to the forums.

Thank you for sharing the case number -- I see the case was opened as a Community Edition case (no license with support contract). Such cases are handled on a best-effort basis; if you have a valid support contract, please re-open the case as a licensed one. If you need assistance with this, open a case as General type, and our Generalists can assist you.

As for the issue itself, regrettably with just the above and the screenshot from the case, will not be able to tell more, and we won't be able to troubleshoot over the forums.

A sanity check though, does this machine actually host any Supported Applications for Guest Processing? If the answer is "no", then this warning will not impact your backups, it's simply that our guest processing wasn't able to complete its tasks.

I still recommend if possible opening a Support Case with an active support contract and allow Veeam Support to take a look.

Thanks!