Veeam Agent v6.2 forgets / does not show full backup history

[dreamteam]

Hi all!

For me, the main window of Veeam Agent for Windows v6.2 seems to very quickly "forget" the history of previously made backups, see image #1 below. (I run off-site backups rather infrequently.)

Note that when I start the "File Level Restore" the history is correct and working, see image #2 below.

I have not yet been able to determine what causes this, but it could either be 1) it just shows very recent backups (like 30 days) or 2) maybe be caused by me having two different external hard drives (registered under "Manage registered devices") that I regularly switch between. Maybe it confuses the history?

Note: This problem did not exist in Veeam Agent for Windows v3.0 that I ran for years. I just recently upgraded to v6.2 and that's when the problem started.

Can anyone reproduce this issue?

Thanks for a great product!

Image #1: Blank backup history


Image #2: Actual backup history

[Dima P.]

Hello dreamteam,

Thank you for your post! Veeam Agent for Windows show latest 7 job runs and it does not remove those sessions from the control panel (unless those sessions are pushed away by new job runs). I'd say this behavior is unexpected, so please raise a support case and share the case ID with us. Thank you!

[dreamteam]

Thanks for the info Dima, will do!

[Dima P.]

Hello dreamteam,

We've reviewed the issue. After upgrading to a new version we've migrated agent configuration database from localdb to a SQLite and during this transition only last months of backup sessions is being migrated. This is a one-time side affect caused by database upgrade. Thank you!

[dreamteam]

Thanks for getting back on the issue!

If I remember correctly, I have actually performed a backup or two after upgrading the Veeam client... I will keep an eye on the "control panel" going forward and post here with my findings.

Thanks again for your help and support for this free, great product!