Workarround when your task looks stuck for hours.

[edh]

Hi Community,

As everyone know sometimes your VBM 365 task looks like stuck, no download, no IOPs in the storage.

All we know that download the backups its a need for our customers everyday and stop the task incompleted and relaunch is a waste of time.

Well, when your task get stuck and check the logs Veeam.Archiver.Proxy and Organization task log and you dont see any or just a small on-going job , in case you work with Proxy Pool .

Go to your proxy pool and start enabling maintenance in the proxys that will force the other slave proxy to finish pending task that other proxy member hangs or dont wanna finish, remember that proxy pools need 1 proxy online always. You can create a small powershell to do that early morning and revert change on night.

I hope this helps you complete your tasks.

[Mildur]

Hi Manuel,

Thank you for sharing.

While it may be an option to work around the situation, it's not a true solution. I strongly recommend opening a support case if anyone is facing the described issue regularly. It's better to address and resolve the underlying problem rather than relying on workarounds.

Best regards,
Fabian

[edh]

Hi Fabian,

When we open the case , we always get the same solution from support.

Delete the $stream from NATS Server and restart services, this also looks like a workarround.

Regards,